Dedicated Educator and Customer Support Lead
Resume:
Rose Marie McGregor
Adelanto, California 92301
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PROFESSIONAL SUMMARY
Dedicated customer-focused customer representative with two years of experience handling inquiries, resolving issues efficiently and improving customer satisfaction. Skilled in conflict resolution and cross team collaboration.
Dedicated and accomplished educator with nearly four decades of experience in primary education, school leadership and administration. Proven record of excellence in teaching, curriculum implementation, staff supervision and school management. Known for being hardworking, honest, committed and deeply devoted to the holistic development of students and the school community. Retired school principal with extensive experience as vice principal. CORE SKILLS
Customer support
Conflict resolution
Active Listening and Communication
Time Management, Multitasking and Organizational Skills Educational leadership and School Administration
Staff supervision and mentorship
Student Assessment and Academic Evaluation
Teacher Training and Professional Development
Classroom Management and Student Discipline
Strong work ethic, integrity and dedication
PROFESSIONAL EXPERIENCE
Handle customer interactions daily with good satisfaction Document cases accurately in salesforce and to support follow-ups and reporting Collaborated with sales teams to resolve escalated issues Assisted customers with returns and exchanges
EDUCATION
Business Studies at Pallotti High School
Associate Degree in Education
Licentiate in Education
Masters in Education
Certificate in Educational leadership
LANGUAGE: English
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