Aspiring Cybersecurity Professional with IT Support Skills

Javiar Castillo Bardales

**************@*****.*** 863-***-**** Silver Spring, MD

EDUCATION

University of Maryland Global Campus, Adelphi, MD Graduation 2024

● B.S. in Computer Networks and Cybersecurity

● Additional course work in Computer Science

● UMGC Dean’s List 3.5 GPA

TECHNICAL SKILLS

● Certifications: CompTIA A+, Network+, and Security+

● Systems: Windows, Mac OS, Linux, iOS, and Android

● Languages: C+, Java, Python, SQL

● Software: MS Office 365

● Skills: Customer Support, Customer Service, Troubleshooting, Diagnostics, Problem Solving, Quick Learning, Detail Oriented, Self-Motivated WORK EXPERIENCE

The Home Depot, Bethesda, MD

Merchandising Execution Area Supervisor (2018 - Present)

● Executed planograms in accordance with corporate directives while ensuring accuracy

● Utilized data and analytics to track performance metrics and identify opportunities for improvement in associates

● Collaborated with cross-function teams to ensure timely execution of projects and events in stores

● Trained new and existing associates on proper merchandising execution and best practices Sales Associate & Specialist (2017 - 2018)

● Demonstrated the ability to identify customer needs through active listening and effective questioning techniques

● Developed strong product knowledge and understanding of materials, installation, and maintenance requirements to provide valuable advice to customers with consideration of their needs and budget requirements to ensure customer satisfaction GC Services, Revenue Assurance Specialist, Lakeland, FL (2015 - 2016)

● Used proprietary ticketing systems to assist vendor partner, Verizon, with correcting discrepancies in customer accounts

● Utilized Verizon systems to align customer billing and provisioning accounts to correct the company’s revenue records

● Worked in special teams correcting and troubleshooting customer TV and Internet equipment on billing and provisioning accounts

● Effectively communicated issues in billing and provisioning systems with Verizon partner to correct future issues and update company SOPs

Available for Relocation & Travel Positions

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