Remote Data Entry Clerk with Elite Accuracy and Focus
Resume:
Trina D. Singleton 215-***-**** **************.**@*****.***
CONTACT
*** ******* ***, ***********, **
**************.**@*****.***
LICENSES
Pennsylvania Real Estate
Delaware Real Estate
PA Licensed Notary
E-Notary & Remote Online Notary
SKILLS
Account Management
Trainer
Written Communication
Oral Communication
Database/CRM Systems
Market Research
Group Leader
Start-Ups
Licensed Notary (PA)
Excel
Oracle
Project Management Software
Bright MLS
MS Office
Salesforce
Slack
WORK EXPERIENCE
Licensed Realtor
Chennault Real Estate
Jan 2017 - Present / Philadelphia, PA
Managed a pipeline of 50-60 clients annually by developing and managing a robust client database
Streamlined review of 3-5 sales contracts monthly, ensuring 100% compliance and enhancing buyer-seller satisfaction by 20%. Navigated clients through 100% of the transaction, transforming market complexities into streamlined buying and leasing experiences Drove the generation of over 50 leads quarterly through vibrant community outreach and strategic partnerships with local brokers and lenders. Licensed Sales Advisor
Redfin Real Estate
March 2021 - February 2025 / Wayne, PA
Managed real estate inquiries via Agent Tools database, aiding 1,500 customers and boosting sales conversion by 20%
Streamlined agent calendars, resulting in 50-70 monthly qualified buyer and seller engagements, boosting client satisfaction. Efficiently addressed 50-60 daily inquiries, enhancing communication flow and customer satisfaction through effective written and verbal responses.
Generated 500+ buyer and seller leads across PA, DE, NJ, NY, MA, increasing client base by 20%
Secured real estate licenses in PA, DE, NJ, NY, and MA, boosting access to a broader client base.
Support Sales Rep IV
Oracle America
2009 - 2017 / Conshohocken, PA
Managed 38 million dollars in Oracle software renewals for medium to large companies
Optimized customer relations by managing 30-40 daily interactions in Oracle CRM, enhancing data accuracy and client satisfaction. Facilitated in-person client meetings, addressing training needs and concerns, resulting in a 20% increase in retention. Trina D. Singleton 215-***-**** **************.**@*****.*** EDUCATION
Delaware County Community
College
Various Classes
Current
University City High School
1989
Diploma
Maintenance Sales Rep IV
Primavera Systems Inc
2006 - 2009 / Bala Cynwyd, PA
Managed 8 million dollars in renewals for Primavera Project Management software users
Collaborated with federal and commercial clients to successfully renew 1,200+ contracts annually, enhancing client satisfaction through timely renewals and offering outstanding support.
Leveraged Oracle database to enhance customer interaction forecasts, boosting accuracy to 98%, resulting in improved sales strategies. Technical Support Representative
Primavera Systems
2000 - 2006
Delivered technical support for Primavera Systems' project management software, resolving 98% of customer issues within 24 hours and maintaining complete customer information records. Helped customers identify, research and resolve technical issues with system, software, and network issues by phone and through email with a 99% resolution rate
Facilitated engaging training sessions, boosting customer adoption by 10%; authored 10 support articles monthly, enhancing user experience.
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