Customer Experience Specialist with Technical Support

ASHLEY PAGE

Shreveport, LA ***** 318-***-**** *********@*****.***

SUMMARY

Motivated customer experience associate skilled in problem-solving and communication. Experienced in managing inquiries and complaints while providing technical support. Ready to leverage expertise to enhance service delivery and customer satisfaction. SKILLS

• Sales representation and presentation • Product knowledge and promotion

• Customer service excellence • Route navigation and optimization

• Call center management • Technical support

• Attention to detail • Effective communication

• Self-motivation • High-energy attitude

EXPERIENCE

05/2025 - 03/2026 In-Home Expert/Driver Sales Representative Asurion Insurance - Shreveport, LA

Guided customers through product inquiries and information during deliveries, enhancing their purchasing experience.

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• Educated customers on product features and benefits of VHDP and HTP plans Documented daily deliveries and customer interactions to ensure accurate tracking and follow-up.

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Assessed customer needs, delivering personalized solutions to improve service satisfaction.

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• Conducted software updates and installations for mobile devices efficiently. Programmed SIM cards for cell phones based on specific customer requirements.

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09/2023 - 03/2024 Chat Customer Care Representative/Seasonal Signet Jewelers Inc. - Shreveport/Remote, LA

Assisted customers with jewelry inquiries and product services, improving satisfaction and loyalty.

Processed customer orders and returns, achieving high accuracy and efficiency.

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Provided detailed information on promotional offers and store policies to inform purchasing decisions.

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Answered questions regarding order details and tracking status, fostering transparency and trust.

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Followed established protocols for escalating unresolved customer issues to appropriate personnel.

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Utilized resources such as FAQs and user manuals to streamline customer assistance processes.

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01/2022 - 07/2023 Customer Experience Associate/Remote Conduent/Health Equity - Shreveport/Remote, Louisiana Handled billing inquiries on COBRA accounts through incoming and outgoing calls, ensuring accurate resolution of customer issues.

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Recorded participant interactions, detailing issues, complaints, and resolutions to maintain comprehensive service records.

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• Assessed call nature to determine immediate resolution or transfer. Resolved customer complaints with courtesy, employing effective problem- solving techniques to enhance customer satisfaction.

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05/2020 - 10/2021 Customer Service Representative

Omni Interactions/Card Holder Services - Shreveport, AL Resolved inquiries on unemployment services for New York, Illinois, Arkansas, and Alaska, enhancing customer understanding.

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Replaced lost or stolen cards at service center to ensure uninterrupted customer access.

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Conducted fraud investigations and managed dispute inquiries, ensuring accurate account information updates.

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Issued shipment confirmation numbers to improve tracking accuracy for customers.

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EDUCATION AND TRAINING

05/2007 High School Diploma

Huntington High School - Shreveport, LA

CERTIFICATIONS & LICENSES

• HIPAA Awareness Certificate

• Bloodborne Pathogens Certificate

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