Retrieval Specialist with Healthcare Experience

VERA LEATH

RETRIEVAL SPECIALIST

**** *********** **., *** *, Burlington, North Carolina 27217, United States 336-***-**** *********@*****.***

PROFILE

Dedicated Retrieval Specialist with over 25 years of experience as a Licensed Practical Nurse and a strong background in various healthcare roles. Proficient in data collection and information retrieval processes, I excel in managing patient information while ensuring compliance with HIPAA regulations. My extensive knowledge of medical terminology and EMR systems underpins my analytical skills and customer-focused approach. Adaptable in fast-paced environments, I am committed to enhancing operational efficiency and improving patient outcomes through meticulous data handling. I am now ready to leverage my skills in a work-from-home position.

EMPLOYMENT HISTORY

RETRIEVAL SPECIALIST, ROBERT HALF—United Healthcare Group/Optum

Jan 2024 — May 2024

Managed the retrieval of vital healthcare data, ensuring accuracy and compliance with regulatory standards. Collaborated with interdisciplinary teams to streamline data collection processes, enhancing overall efficiency.

- Improved data retrieval timelines by implementing new organizational strategies. - Trained team members on compliance protocols, resulting in reduced errors. - Developed a tracking system for data requests, improving response rates.

CSR, MASSMARKETS AN MCI COMPANY Nov 2020 — Jan 2021 Provided exceptional customer service by addressing inquiries and resolving issues related to healthcare services. Maintained comprehensive knowledge of products and services to assist clients effectively. - Achieved a customer satisfaction score exceeding 90% through effective problem-solving. - Recognized for outstanding performance with a 'Top CSR' award. - Streamlined communication processes, decreasing response times significantly. EDUCATION

Guilford Technical Community College May 2019

ASSOCIATE APPLIED SCIENCE-MEDICAL OFFICE ADMINISTRATION Career Development Center-Medical Careers Institute Sept 1988 DIPLOMA-PRACTICAL NURSING

Commonwealth College Oct 1983

DIPLOMA-MEDICAL ADMINISTRATIVE ASSISTANT

SKILLS

Data Retrieval Expert

Customer Service Expert

Compliance Management Expert

Communication Skills Expert

Problem Solving Expert

Team Collaboration Expert

Management Expert

Use of EMR systems: UNC

Health, Medstar, Episource, Jefferson

Healthcare, Hartford etc.

Expert

Knowledge of HIPAA guidelines Expert

Extensive medical terminology Expert

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