Administrative services

Kassandra Elliott

Tulsa, OK

Professional Summary

Skilled Medical Receptionist with 5 years of experience in scheduling, patient care, and customer service. Proficient in medical terminology, billing, and insurance verification. Utilize computer skills and organizational abilities to manage patient records and provide administrative support. Possess a strong background in customer service and communication skills.

Willing to relocate to: Catoosa, OK

Willing to relocate: Anywhere

Work Experience

Cookdietary Aide

Dietary Aide/Server

The cottage at woodland hills Tulsa, OK

January 2025 to February 2026

• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences

• Aided in the setup and cleanup of dining areas before and after meal services

• Distributed trays to patients' rooms accurately according to prescribed diets

• Maintained confidentiality of patient information at all times in accordance with HIPAA regulations

• Washed dishes using industrial dishwashers or manually cleaned them following established procedures Cookdietary Aide Dietary Aide/Cook

The cottage at woodland hills Tulsa, OK

January 2025 to January 2026

• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences

• Aided in the setup and cleanup of dining areas before and after meal services

• Distributed trays to patients' rooms accurately according to prescribed diets

• Maintained confidentiality of patient information at all times in accordance with HIPAA regulations

• Washed dishes using industrial dishwashers or manually cleaned them following established procedures Scheduler

The Orthopaedic Center Tulsa, OK

April 2022 to October 2024

1. Entering New Patient demographic information, Insurance information, and billing information. Updating demographics for existing patients.

2. Inbound/outbound calls pertaining to scheduling patients with the provider that matches the treatment needed. 3. Answereing all inbound calls and direct all calls to correct departments. 4. Faxing referral conformations to referring provider for approval. 5. When provider is finished with patients chart, I am to Update notes and chart information before existing chart. 6. I also, sometimes filled in for PSR check in/out for the front office when short staffed. Skills Used

Customer service, Computer skills and organization skills. Switch board. Medical Terminology. Phone Etiquette skills and Multi tasking.

• Served as the main point of contact for patientd regarding schedule-related inquiries or concerns Scheduler

The Orthopaedic Center Tulsa, OK

April 2022 to October 2024

1. Entering New Patient demographic information, Insurance information, and billing information. Updating demographics for existing patients.

2. Inbound/outbound calls pertaining to scheduling patients with the provider that matches the treatment needed. 3. Answereing all inbound calls and direct all calls to correct departments. 4. Faxing referral conformations to referring provider for approval. 5. When provider is finished with patients chart, I am to Update notes and chart information before existing chart. 6. I also, sometimes filled in for PSR check in/out for the front office when short staffed. Skills Used

Customer service, Computer skills and organization skills. Switch board. Medical Terminology. Phone Etiquette skills and Multi tasking.

• Served as the main point of contact for patientd regarding schedule-related inquiries or concerns Players Club Representative

River Spirit Casino Tulsa, OK

September 2020 to April 2022

Customer service representative guest information desk. Responsibilities included: Updating guest demographics, making players club cards for guest to receive rewards for playing with the casino. Cleaning players club area, booth and the office for our department. I was responsible for helping guests on the floor, as well as other departments with cleaning around the machines. Unboxing gifts for the free giveaways every week, which is a complimentary gift that we give to the guests for playing with the casino. Handing out said gifts to guests on certain days. I Also worked the concert ticket box office during events.

Players Club Representative

River Spirit Casino Tulsa, OK

September 2020 to April 2022

Customer service representative guest information desk. Responsibilities included: Updating guest demographics, making players club cards for guest to receive rewards for playing with the casino. Cleaning players club area, booth and the office for our department. I was responsible for helping guests on the floor, as well as other departments with cleaning around the machines. Unboxing gifts for the free giveaways every week, which is a complimentary gift that we give to the guests for playing with the casino. Handing out said gifts to guests on certain days. I Also worked the concert ticket box office during events.

Patient Service Representative

Saint Francis Health System Tulsa, OK

May 2018 to July 2020

Responsibilities

Scheduling patients, checking patients in and out, answering phones, billing/cashier, scanning patient documents, faxing, medical records, cleaning lobby and front office area. On call/Float. Education

(High School Diploma)

High School Tahlequah High School

January 2004 to January 2007

High School (High School Diploma)

Tahlequah High School

January 2004 to January 2007

Upper secondary education

Skills

Spreadsheet design Home health Medical receptionist Medical Billing Meeting scheduling Photocopying Supplier management Order assistance Warehouse experience Call center experience Food management English Patient Care Packing Analysis skills Packaging Grammar Experience Insurance verification Multi-line phone systems Outpatient Microsoft Outlook Basic math Microsoft Excel ERP systems Office experience Time management Documentation review Insurance agencies Medicare Microsoft Word Patient Scheduling Orthopedics Windows Purchasing Office equipment routine maintenance Hospital Experience Hospitality Phone etiquette General practice Food service management Customer complaint resolution Health insurance Restaurant management Complaint handling Editing Food preparation Administrative experience within retail industry Front desk Data cleaning Data collection Medical Terminology Data entry Communication skills Clerical experience Computer Skills Customer service Social listening Janitorial experience Confidential information handling Record keeping Computer operation Food handling Office management File organization Filing Math Microsoft Powerpoint Greeting customers Work order management software Client interaction via phone calls Guest relations Spreadsheet filtering Phone communication Childcare Insurance products customer support Spreadsheet charts Attention to detail Kitchen management Urgent care Retail sales Scanning Providing product information Appointment scheduling Phone customer support Conflict management Medical scheduling Large dataset handling in spreadsheets Epic Spreadsheet data validation Administrative experience within healthcare Medical administrative support Social media management Maintenance Health insurance customer support EMR systems Invoice processing Faxing Customer inquiry handling Medical office experience Social media marketing Sales Decision making Organizational skills Administrative experience - Administrative experience (3–5 years) Office supply management Computer skills Phone answering Call center HIPAA

Languages

English - Fluent

Certifications and Licenses

Food Handler Certification

Life & Health Insurance License

Additional Information

Authorized to work in the US for any employer

I am eager to bring my skills, experience and dedication to the company and I am confident that I would make valuable addition to your team.

Thank you for considering my application. I look forward to hearing from you.

Contact this candidate