Planner buyer customer service

MARIA ALEJANDRA SALAZAR DE LA PEÑA

Calle Alazan #8924 Frac. Hacienda de las Torres Cd. Juarez

Cel 656-***-**** & 656-***-****

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OBJECTIVE

To get a challenging position in a World Class Company, where I can implement my knowledge and experience for the achievements of the company in a gain-gain mutual benefit.

EXPERIENCE

SEP 2022 – feb 2026 CUSTOMER SERVICE, MRO BUYER S & LOGISTICS PLANNER

AUTKABEL OF NORTH AMERICA

1.Receiving EDI for customers ( Daily-Weekly)

2.Notify Purchasing area of Increases or decreases demand received

3.Purchase MRO materials, components, and services, including spare parts, tools, consumables, facility supplies, and contractor services, in accordance with SIEMENS company policies and procedures.

4.Collaborate with maintenance, engineering, production, and finance teams to understand MRO needs, forecast demand, and identify cost-saving or efficiency opportunities.

5.Resolve supplier issues such as quality discrepancies, delivery delays, and invoice disputes.

6.Contribute to the development and improvement of MRO procurement processes, tools, and strategies.

7.Kanban packaging working in a pull system working with production scheduler to optimize the volume in house according customer demand (10 days) and avoid obsolescence parts.

8.Weekly meeting with Purchasing department to see any risks to building parts

9.Strong communication with customers if exist any risk to ship parts and provide an action plan, working together to avoid any impact in their site.

10.MPS report showing a demand 8 -15 month visibility, notifying internally if any risk to meet customer goals.

11.Create a production plan to be following up in daily basis reviewing the compliance; if some FG are not fulfilled plan due to materials shortages, maintenance issues, etc immediately call an internal meeting with the team to create an alternative plan to meet it.

12.Daily shipments to customers send all paperwork and adding into their portal.

13.Schedule carriers pick up for shipments

14.Update capacity installed for all products and compare vs customer requirements, if it a demand over capacity, then negotiate with them to make it smother or run over time under their expense.

15.Following with our CFT team all ECM(engineering changes) phase-out phase-in products, End of Products and New Projects on going.

16.Monthly Customer reports to review as: Days on hand, on time delivery, score card metrics, and if our capacity installed cover customer demand as requested.

17.Review Internal reports: Inventory turns, customer complaints, FG obsolescence for disposition, Safety stock at warehouse, QOS customer complaints, Lean metrics, etc

18.Strong communication internal at all levels in order to resolve any problem as a team.

MARCH 2016 – SEP 2022 BUYER PLANNER & CUSTOMER SERVICE

VENUSA DE MEXICO S DE RL DE CV (MEDICAL DEVICES)

1.Management of the entire manufacturing cycle of SCH starting to receive Firm orders from customers and acknowledgement with a ship date, according to line capacity and materials availability, purchasing all necessary supplies to process them, subsequently planning workorders to production floor to execute, following with the Adherence or compliance to reviewed if they meet the attainment weekly goal planned to finally concluding it with the final shipping.

2. Run reports of unbooked orders for Kanban lines and process the production schedule on a weekly basis considering 2 weeks in advance.

3.Daily following on Sales Report to Not avoid a shipment and notify the customer if it exists any Risk for a shipment proceed to send a Preventive late notification to start the negotiations.

4.Create an MPS Report in a weekly basis for all customers (12 months) to be reviewing with production team and get the agreements to achieve the goal.

5.Following up the IN-transit sales with the customers notifying them and updating their internal portal with shipping information.

6.As a Buyer planner manage a strong communication with suppliers, updating the system with the supplier MOQ, lead time, Safety stock, shipping method, etc…,

7.Following all exceptions messages like expedite parts, push out, Cancelations, release new orders, sending every 2 weeks an Open order report to be in the same page getting confirmation for all releases, following all tracking numbers until get the receipt confirmation for Incoming area that parts has been released to the warehouse.

8. Manage a pull system with local vendors to supply packaging supply maintaining a low inventory level and optimal space at the warehouse

9.In parallel working with Account payable area in order to resolve in time of matter all kind of discrepancies like quantity received, MOQ, prices and get it done ASAP to avoid any future issues as Credit hold and not receiving materials as a risk to build FG.

10.Manage a Reserve Report every quarter to get disposition of all material to manage as obsolete or scrap.

JUNE 2014 – MARCH 2016 BUYER PLANNER LOGISTICS

SANMINA SCI SYSTEMS (TELECOMUNICATIONS HARNESSES)

1.Receive and analyze Customers Demand Forecast in order to place new orders, and follow up all exception messages to get materials on time and following shipments of FG.

2.Forecasts to all suppliers in monthly reviewing demand, we manage only blanket orders with suppliers

3.Sending MRR (material request report) to consignment supplier to get parts with12 weeks in advance

4.Follow up on Importation process for materials until parts are released to warehouse or production floor.

5.Manage different reports: usage history, Kanban levels, inventory, weeks on hand, material requirement report, score cards, cycle counts, OTD, production vs commitment.

6. Planning and defining Kanban levels to production floor, review the replacement rate for each material twice a month to update MRR according and request parts with real consumption.

7.Responsible for Inventory levels, cycle counts, PPV, excess and obsolete parts to getting disposition.

8.On charge of 5 people from warehouse and 6 at Recovery area.

9.Create a Recovery plan for parts that we have in stock that requires a rework to been uses again at production floor.

10.Review all invoicing discrepancies with accounts payable to avoid any future Credit hold.

11.Responsible for maintaining the system in all items with the correct safety stock, minimum to order, lead time, etc. in order to get the correct exceptions Follow up exception.

12.Working with engineering team at NPI's Project, ECN (phase in- phase out).

13. Customer weekly Call reviewing the attainment shipping plan asn score card metrics.

14. Strength communication with all departments, Planning, Customs, Engineering, finance, Quality, Lean, in order to follow up any issues and resolve them, team focus on a process for continuous improvement.

SEP 2011 – JUNE 2014 BUYER PLANNER

A O SMITH (WATER HEATERS)

1.Analyze production requirements. Purchasing 80% of all raw material, responsible to get raw material on time for production schedule vs demand, follow up issues or discrepancies with vendors and let planner scheduler know about any problem in advance, review all invoicing discrepancies with accounts payable and correct them as required, achieve goal from inventory level.

2. analyze and get disposition of excess and obsolete parts, maintain the system correct set up for all items according( safety stock, MOQ, lead time, standard pack, etc), in order to get the correct exceptions messages from system and execute them as required, expedite all urgent parts and follow up until get them available at the warehouse, follow up all exceptions

3. Follow up with engineering department all ECN changes, strength communication with all departments: planning, customs, finance in order to follow up any issues and resolve problems, responsible for metrics such as Customer order on time, Inventory Turns, Follow up to Rejected material, Inventory Accuracy, handle 1260 active part numbers, Follow up new reduction cost projects.

DEC 2008 – SEP 2011 MRO, & MRP PLANNER- BUYER

LEXMARK INTERNACIONAL (TONER & INKS FOR PRINTERS)

JULY 2006- DEC 2008 MRO, & MRP BUYER

BURNER SYSTEMS INTERNATIONAL ( GAS APPLIANCES)

APRIL/2002 - JUNE/2006 MRP PLANNER- BUYER

FASCO MOTORS (ELECTRICAL AUTOMOVIBLE MOTORS)

EDUCATION

UNIVDERSIDAD AUTONOMA DE CHIH // Administration Degree (Titulo)

SKILLS

Leadership Communication, interpersonal Skills, Customer focus Problem solving, Ability to collaborate, High sense of responsibility, Decision Taking, Service attitude Proactive Self-directed and auto disciplined in job performance, Sense of urgency Team Work, Multitask.

abilities

Computer Skills / MS Office, SAP & SRM, Oracle 11i, Legacy Mapics, BPCS & IFS Systems & JD Edwards / ASI 400 / ESKER on demand /EXPERT.

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