Remote Customer Service Professional with Fraud Investigation

SHELLY WHITTICAR

**** ********* ***** *********, **** 44092 440-***-****

*************@******.***

Highly motivated with nine years of remote customer service experience with Amazon.

SKILLS:

Microsoft Word Microsoft Excel Medical Terminology Type 60 WPM

WORK EXPERIENCE

AMAZON, Seattle, WA September 2016 - Present

With a strong background in customer service, I handled sensitive information with accuracy and professionalism, I documented information with precision. Use of Microsoft Outlook and Chime. Able to multitask, with excellent listening skills and the ability to type 60 WPM. Take high- volume calls, find and track packages, issue refunds, and transfer calls to other departments.

OHIO BUREAU OF WORKERS' COMPENSATION January 1996 - December 2007

January 1993 - March 2007

1996 to 2007-Special Agent. Investigated workers' compensation fraud. Duties included writing reports of investigation, memorandums of interviews, reports of surveillance, and many other reports. Testified at local, state, and federal court.

Claims Examiner, January 1993 - December 1996

1993 to 1996-Claims Examiner. Adjudicated claims, and sent them for medical and physician review.

EDUCATION

Associate's degree-Applied Science, Criminal Justice

L a k e l a n d C o l l e g e, Kirtland, Ohio

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