Operations Manager with Analytics Focus
Resume:
SAWKATUL BABLU
Little Elm, TX *5068
********@*******.***
Professional Summary
My Strong analytical and presentation skills-along with my mastery of statistical software would help me to make a solid contribution if hired this position. Willing to relocate to: Plano, TX - Prosper, TX - Allen, TX Authorized to work in the US for any employer
Work Experience
General Manager
Long John Silvers-McKinney, TX
August 2022 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Implemented effective marketing strategies that increased customer traffic by XX%
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Implemented new technologies or systems that improved operational efficiency
• Negotiated contracts with suppliers/vendors resulting in cost savings
• Increased revenue through the development of new products/services
• Improved employee retention rates through the implementation of employee engagement initiatives
• Streamlined workflow processes resulting in improved productivity
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Developed pricing strategies based on market analysis leading to increased profit margins
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business General Manager
The SRS Group-Hurst, TX
August 2019 to June 2022
• Negotiated contracts with suppliers/vendors resulting in cost savings
• Increased revenue through the development of new products/services
• Improved employee retention rates through the implementation of employee engagement initiatives
• Streamlined workflow processes resulting in improved productivity
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Developed pricing strategies based on market analysis leading to increased profit margins
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business Manager
Whataburger-Carrollton, TX
September 2017 to December 2019
Customer service, Inventory, Interviewing, Hiring, Training, Coaching, Training, Team Development, Waste management, Problem-solving, Business development, P&L, General Manager
KFC / Taco Bell-Bedford, TX
May 2015 to August 2017
Hiring, Training, Coaching, Follow up, Customer Service and Customer Support, Business Development, Marketing, Problem-Solving, Inventory Management, Labor Management, Decrease Turnover Rate, P&L,Product Management, Scheduling, Training Calendar, Bench Plan, Cleaning Schedule, Maintenance Schedule, Staff Meeting,Recognition.
General Manager
Taco Bell/Pizza Hut Express-Plano, TX
March 2009 to August 2015
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.. Built sales forecasts and schedules to reflected desired productivity targets.. Performed restaurant walk-through to gauge timelines and excellent service quality.. Initiated negotiations regarding vendor contacts and kept updated records of contracts.
Education
Bachelor's degree in Accounting
Skills
• Accounts payable
• General ledger reconciliation
• Sales
• Leadership
• Culinary experience
• Payroll
• Microsoft Dynamics GP
• Computer operation
• Pricing
• Grocery store
• Financial report writing
• Organizational skills
• Journal entries
• Accounting
• Guest services
• Writing skills
• Budgeting
• Catering
• Restaurant management
• Hospitality
• Kitchen management
• Analysis skills
• Transportation management systems
• Kitchen experience
• General ledger accounting
• Management
• Ductwork
• Forecasting
• Cooking
• Supervising experience
• Salesforce
• Account reconciliation
• Communication skills
• Outdoor work
• Negotiation
• Computer skills
• Labor cost analysis
• Customer service
• Quality control
• Food service
• Business requirements
• Profit & loss
• Food safety
• Balance sheet reconciliation
• Driving
Certifications and Licenses
servsafe
April 2023 to April 2028
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