Part-time Opportunity Seeker: Senior-Business Leader

Robert (Bob) Nugent

Aubrey, TX ***** • 858-***-**** • ***********@*****.*** • LinkedIn

Experience

GL Technologies, LLC (TSS), San Diego, CA Apr 2024 – Present

Business Development (Consultant)

●Created marketing plan for expansion including social media presence, Marcom, automated quote platform, and consolidated pricing for direct customer and strategic partner (B2B) on field, on-site, and depot services groups.

Technical Safety Services, LLC (TSS), Dallas, TX Jan 2022 – Jan 2024

Senior Product Manager

●Direct responsibility for $9.5M book of business covering over 60 lab equipment product groups.

●Increased revenue over 18% from prior year across the entire diverse TSS family of companies.

●Optimized multi-platform service strategies into go-to-market deliverables and commercialized portfolio

●Led negotiation for SLA’s and cross-functional/multi-vendor partnership agreements with industry leaders

●Spearheaded integration by coordinating SOP's, training, quality, sales, operations, and pricing formats.

●Subject matter expert on market and product knowledge/product strategy for executive leadership influence.

Approved

AL-TAR Services, Inc., New Orleans, LA Jul 2011 – Jan 2022

Business Development Director

●Directed sales growth from small geographic footprint under $4M to national presence of $12M in annual revenue.

●Secured strategic accounts and channel partners to support life science regulatory market demands.

●Advised executive management on business planning for high EBITDA margin

●Expanded cold storage services to include qualification, OEM installations, and nationwide repair network

●Built technical support proficiency and training for equipment services, qualification (IQOQPQ), and metrology

●Development of FDA and ISO-compliant conflict resolution system (AAR) and corrective action process.

●Mentor and coach for over 20 new staffing additions with turn-key orientation programs for the field.

Recommend to hire

Biotechnical Services, Inc. (BTS), San Diego, CA Jan 2002 – Jun 2011

Operations Director

●Brought budget analysis, KPI metrics. and field efficiency tracking for operations to independent service enterprise

●Direct supervisory role over field technicians, quality, document control, depot, and administrative staff

●Implemented paperless, remote-access scheduling (CRM) with data-driven reporting for field services.

●Established quality program, budget, SOP's, and QMS guidelines to achieve ISO 17025 accreditation.

●Founded BIG, LLC (Biotechnical Integrated Group) as a collaboration of independent service providers

●Built relationships with large corporations, OEM’s and independent providers on customer-focused programs.

●Extended service portfolio to include project-based solutions, asset management, validation, and facility support.

Forward to hiring agent

Beckman Coulter, Fullerton, CA Oct 1985 – Dec 2001

Field Service Technician-District Service Manager-Key Account Manager-Service Project Marketing Manager

●Spearheaded calibration programs with SOP development, training, and pricing resulting in 15% revenue growth

●Created productive service marketing and bundled service solution strategies (calibration and maintenance)

●Added new marketing communication (MARCOM) material with interactive media and trade show graphics.

●Improved internal recognition service activities and communication with monthly periodicals.

●Led customer focus groups on customer experience for overall satisfaction, needs, and customer loyalty criteria

●Implemented new strategic planning for channel service products with executive leadership.

●Led initiative for technical knowledge base for training on company website to maximize field performance.

●Managed consistent track record of service team success in warranty conversions, renewals, and revenue

●Doubled point-of-sale warranty revenue and sales leads on automated instrumentation products.

ove to interview

Education and Training

McNeese State University, Lake Charles, LA

(Business Administration)

University of Phoenix, San Diego, CA

(Business Management)

National University, San Diego, CA

(Marketing)

Southwest Trade School, San Marcos, CA

(Computer Lab Technician)

AHAM-NARDA

(CFC Certification)

USMC 1978 – 1984

(Infantryman)

Business Planning-Service Marketing-Vendor Management-Business Strategy-Cross-functional Team Leadership-Regulatory Compliance-QC-Process Improvement-IQOQPQ-KPI-Field Management-Commercial Operations-Strategic Accounts-Technical Support--Business Development-Project Manager-Product Manager-CRM-Logistics-SOP Development-Consulting-Service Delivery/Metrics-Contract Negotiation-Performance Reviews-ISO 17025

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