Owner & Operator, Florida Medical & Logistics Transport

Robert E. Herring II

Owner & Operator Epic Courier Services LLC

Florida-Based Logistics & Medical Transport Provider PROFESSIONAL SUMMARY

I am a results-driven business owner with over 25 years of leadership experience across logistics, customer service operations, collections, and workforce management. As the founder of Epic Courier Services LLC, I currently operate courier services throughout the state of Florida, specializing in medical supply delivery and non-emergency transportation. I lead with a hands-on approach, ensuring reliability, compliance, and customer-centered execution. My company is built to scale, with an existing fleet asset (sprinter van) and a trained team in place, prepared to expand operations to meet contractual demand. BUSINESS EXPERIENCE

Owner / Independent Contractor

Epic Courier Services LLC – Fleming Island, FL

May 2024 – Present

● Operate a Florida-based courier and logistics company specializing in medical supply delivery and transportation services

● Manage daily logistics using a sprinter van fleet asset, ensuring timely and compliant deliveries

● Employ and oversee 3 personnel, coordinating scheduling, routing, and service execution

● Maintain readiness to expand fleet capacity to support larger contractual agreements

● Focus on healthcare logistics, reliability, and customer satisfaction as core service drivers

● Position the company for government and private-sector contract opportunities Medical Courier (Independent Contractor)

SilverRide – Jacksonville, FL

March 2025 – Present

● Provide transportation services through JTA (Jacksonville Transportation Authority)

● Transport senior citizens, special needs clients, and individuals with mobility challenges

● Ensure safe, timely, and professional service for medical appointments and essential travel needs

● Maintain strict adherence to care standards, punctuality, and client dignity LEADERSHIP EXPERIENCE

Call Center Manager

Uniters North America / Palladio LLC – West Palm Beach, FL 2016 – July 2019

● Directed operations across 2 call center locations with 100+ employees

● Oversaw customer service, claims processing, and escalated issue resolution

● Led and developed 9 frontline supervisors across multiple departments

● Managed workforce planning, forecasting, staffing, and scheduling

● Controlled payroll, attendance, and hiring processes

● Implemented performance management systems based on Aubrey Daniels principles Client Service Manager

S&N Debt Solutions – West Palm Beach, FL

2015 – 2016

● Managed 40+ employees in debt settlement client services

● Oversaw training, hiring, payroll, and performance management

● Supported frontline leadership with escalation handling and client retention strategies Management Roles (Progressive Leadership)

ADT Security Services – Jacksonville, FL

1999 – 2015

Consolidated Manager / Collections Manager / Customer Service Manager / Technical Assistance Manager

● Led teams of 20+ employees across billing, collections, customer service, and technical support

● Managed accounts receivable portfolios exceeding $200,000 monthly

● Directed collections strategies for delinquent accounts (30–150 days)

● Developed SOPs, training programs, and performance coaching systems

● Handled escalated customer issues and complex account resolutions

● Built strong client relationships through solution-based service delivery MILITARY SERVICE

United States Air Force

1993 – 1997

● Developed foundational skills in discipline, accountability, and operational execution EDUCATION

Master of Business Administration (MBA)

University of Phoenix

September 2024 – November 2025

Bachelor of Science in Business Management

University of Phoenix – Daytona Beach, FL

January 2016 – January 2024

CORE COMPETENCIES

● Logistics & Courier Operations

● Medical Transportation Services

● Workforce Management & Staffing

● Contract Readiness & Business Scaling

● Customer Experience & Service Delivery

● Route Optimization & Operational Efficiency

● Leadership Development & Coaching

● Payroll, Scheduling & Compliance

● Accounts Receivable & Collections Strategy

BUSINESS POSITIONING STATEMENT

Epic Courier Services LLC is a scalable, Florida-based logistics provider focused on dependable medical delivery and transportation solutions. With an established operational foundation, trained personnel, and fleet expansion capability, the company is positioned to support government agencies, healthcare providers, and private-sector contracts requiring consistent and professional service execution.

Contact this candidate