Customer Service & Operations Leader with Bar Expertise
Resume:
JEANNETTE (GINNY) EMBLER
PROFESSIONAL OVERVIEW
Customer focused operations leader with extensive experience in fast paced service environments, front line support, and problem resolution. Known for delivering efficient, empathetic, and solutions driven service. Strong technical aptitude with POS systems and Microsoft Office. Adept at de escalation, multitasking, and creating smooth, positive customer experiences. Seeking a remote or on site customer service role where communication, organization, and service excellence drive results.
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WORK EXPERIENCE
Bartender
Battleground Restaurant Group, Southern Pines NC. Sep 2024 – Feb 2026
Delivered fast, accurate, and friendly service to bar and dining room guests while maintaining high standards of quality and consistency.
Prepared and served cocktails, beer, and wine with precision, ensuring consistent product quality during high volume shifts.
Handled cash and card transactions, balanced registers, and completed shift closeouts in full compliance with company procedures.
Built rapport with guests through attentive service, proactive problem solving, and strong communication.
Deputy Bar Manager
Brad Halling American Whiskey Ko. Southern Pines, NC. Nov 2023 – Sep 2024
Managed and coordinated a 30 person team across bar and kitchen operations, ensuring smooth service flow and consistent guest experience.
Developed and implemented bar training programs, operational SOPs, and POS workflows to improve efficiency and staff readiness.
Oversaw purchasing, vendor relations, and full inventory management to maintain optimal stock levels and cost control.
Supported customer satisfaction by resolving escalated issues and ensuring service standards were consistently met.
Strengthened team performance through coaching, clear communication, and hands on leadership during peak hours.
Concept Manager
AAFES, South Post Starbucks, Fort Bragg NC. May 2022 – Jan 2023
Supervised daily operations for a high volume Starbucks location, ensuring smooth service, brand compliance, and consistent customer experience.
Managed weekly inventory, product ordering, vendor coordination, and invoice processing while maintaining merchandising standards and store cleanliness.
Monitored gross profit, productivity, and personnel costs to support operational efficiency and meet financial performance goals.
EDUCATION
Associate of Arts Degree in Psychology
Frederick Community College
Frederick, Maryland
2014
SKILLS
• Customer Support & Issue Resolution
• Phone, Email & Chat Communication
• Conflict De escalation
• Remote Work Readiness & Time Management
• CRM & POS Systems
• Order Processing & Billing Support
• Technical Troubleshooting
• Documentation & Data Entry Accuracy
• Multitasking in High Volume Environments
• Empathy, Patience & Professionalism
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