Executive Support & Operations Leader

SUMMARY

SKILLS

EXPERIENCE

CHRISTY

DUNLAP

910-***-**** • ************@*****.*** • Vass, NC 28394 Results-driven professional providing executive support and leadership in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Acknowledged for outstanding customer service and effective team collaboration.

• Office equipment operation

• Microsoft office

• Data entry proficiency

• Data analysis

• Problem solving

• Staff development and training

• Multitasking and organization

• Scheduling and calendar management

• Multitasking

• Handling complaints

Customer Service Lead

Food Lion Grocery Fayetteville, North Carolina Apr 2003-May 2013

• Educated new employees on customer service protocols and store policies.

• Addressed customer complaints and inquiries with efficiency and effectiveness. Resolved escalated issues from team members or customers efficiently, ensuring satisfaction and retention.

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Oversaw customer service staff activities, emphasizing training and coaching to enhance team performance.

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• Collaborated with sales, marketing, and IT teams to ensure seamless service delivery. Employed active listening techniques and posed open-ended questions to identify customer call needs.

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• Uncovered prospects for sales growth through cross-selling products or services.

• Cultivated strong customer relationships, leading to increased repeat business and loyalty.

• Used approved scripts to calm irate customers during calls. Educated customers on billing procedures, processed payments, and facilitated payment option setup assistance.

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Exhibited calmness and professionalism during stressful scenarios, successfully de-escalating tense interactions.

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• Modified bills and processed refunds to address customer service or billing complaints. Utilized job-related software to create change of address records and facilitate issuance of service discontinuance orders.

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• Secured deposits and payments while coordinating billing arrangements.

• Reviewed service pricing based on market analysis to ensure competitive rates.

• Enhanced system with order specifics, customer preferences, and billing information DSD Receiver

Food Lion Grocery Fayetteville, North Carolina May 2013-Feb 2023

• Processed and confirmed incoming deliveries for accuracy and quality.

• Collaborated with vendors to address delivery discrepancies and resolve issues.

• Recorded received products in inventory management system precisely.

• Resolved incorrect or damaged shipments from vendors efficiently, ensuring timely corrections. Monitored inventory levels while managing shipping and receiving processes, ensuring accurate record-keeping.

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Recorded discrepancies in inbound and outbound shipments including incorrect products, quantities, and damages.

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Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

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• Prepared daily shipping and receiving reports.

• Conducted physical inventories as required by management staff. Validated counts against packing slips and invoices to guarantee accuracy before accepting deliveries.

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Checked purchase orders for accuracy before stocking inventory, minimizing errors during processing.

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• Documented data entry into company system with accuracy and speed. Directed warehouse team in stocking merchandise and organizing loads, enhancing workflow efficiency.

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• Compiled documentation to monitor and report on damaged or missing items.

• Tracked merchandise received and shipped from facility in computer system. Secured necessary documentation to facilitate shipment processing and enhance movement support.

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• Engaged transport companies and suppliers to expedite trace or return shipments.

• Resolved shipping and receiving issues in alignment with corporate procedures. Scanning Coordinator

Food Lion Grocery Fayetteville, North Carolina Aug 2019-Feb 2023

• Optimized scanning systems to enhance operational efficiency

• Oversaw scanner functionality and swiftly resolved technical issues.

• Developed training materials for new scanning technology to enhance team proficiency.

• Performed regular audits to maintain accuracy in product pricing and labeling.

• Facilitated technical support for scanning processes involving software and hardware.

• Established and upheld precise records of all scanned documents.

• Addressed customer requests concerning document scans or data entry discrepancies. Processed batches of documents per established guidelines and regulations to ensure compliance.

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• Guaranteed proper indexing of all documents prior to storage in database.

• Employed advanced imaging techniques including OCR technology

• Managed document workflow throughout organization's system.. EDUCATION AND TRAINING

• Partnered with IT department to devise strategies enhancing overall system performance. Eliminated pricing discrepancies through comprehensive analysis of original prices and rectification of erroneous information.

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• Analyzed and compiled reports for management and government agencies.

• Calculated balance totals and commissions to enhance support for accounting team.

• Executed quality assurance checks to verify accuracy of scanned documents.

• Analyzed scan logs consistently to verify accuracy of information entered into system.

• Evaluated employees' work to ensure compliance with quality standards and procedures.

• Conducted candidate sourcing and evaluation to fill open positions. High School Diploma

Union Pines Carthage, NC

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