Operations, Training, and Process Improvement Leader
Resume:
Angela Ivory Booth
Atlanta, GA
**********@*****.***
LinkedIn: www.linkedin.com/in/angela-booth-199481222 PROFESSIONAL SUMMARY
Dynamic operations, training, and business support professional with extensive experience in workflow coordination, onboarding support, process improvement, stakeholder communication, and operational enablement within fast-paced environments. Skilled in facilitating learning experiences, supporting employee productivity, developing training materials, and improving operational effectiveness through strong communication and organizational leadership. Experienced in creating onboarding systems, workflow documentation, SOPs, operational tools, and training support resources utilizing platforms such as Microsoft Teams, PowerPoint, Google Workspace, Notion, Canva, GoHighLevel, and workflow automation systems. Adept at simplifying complex processes into clear, engaging, and actionable guidance that supports learning retention, process adoption, and team performance.
Recognized for professionalism, relationship-building, coaching support, adaptability, and the ability to collaborate effectively across cross-functional teams in both remote and in-person environments. CORE COMPETENCIES
Training Facilitation Support
Onboarding & Employee Enablement
Workflow Documentation & SOP Development
Stakeholder Communication & Collaboration
Operational Effectiveness & Process Improvement
Coaching & Performance Support
Microsoft Teams Collaboration
PowerPoint Presentation Development
Organizational Development Support
Cross-Functional Coordination
Business Process Support
Customer Service & Relationship Management
Workflow & Systems Coordination
Remote Team Collaboration
Time Management & Attention to Detail
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Google Workspace & Microsoft Office
CRM & Workflow Platforms
PROFESSIONAL EXPERIENCE
ElevAIte Solutions Founder & Operations Systems Consultant Atlanta, GA 2023 – Present
Designed and implemented operational workflows, onboarding systems, and process improvement initiatives supporting business growth and operational efficiency. Developed training support materials, SOPs, onboarding documentation, and workflow guides to improve user adoption and operational consistency. Facilitated virtual guidance sessions and operational walkthroughs for clients and users utilizing Microsoft Teams and digital collaboration platforms. Collaborated with stakeholders to identify operational gaps, improve workflows, and support implementation of new systems and business processes. Created PowerPoint presentations, process documentation, operational resources, and workflow materials supporting training and onboarding initiatives. Supported clients with navigating operational systems, troubleshooting workflow challenges, and improving understanding of digital processes through clear communication and structured guidance.
Coordinated workflow automation initiatives utilizing GoHighLevel, Zapier, Notion, and Google Workspace to improve operational effectiveness and communication. Seroled Solutions LLC Operations & Client Support Consultant Atlanta, GA 2022 – Present
Supported operational coordination, onboarding support, process documentation, and workflow management activities across multiple projects and client initiatives. Assisted with development of structured process guides, onboarding resources, and operational support materials to improve workflow consistency and communication. Maintained detailed records, schedules, workflow tracking systems, and operational documentation with strong attention to detail and accuracy.
Coordinated communication between clients, stakeholders, and operational teams to support alignment, issue resolution, and efficient project execution. Assisted with process improvement initiatives and supported organizational efficiency through workflow organization and operational support activities.
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Rollins Acceptance Company Collections Specialist Atlanta, GA Nov 2021 – 2025
Managed high-volume inbound and outbound customer communications while maintaining professionalism, empathy, and operational accuracy. Assisted customers with account inquiries, payment arrangements, process guidance, and issue resolution while adhering to organizational procedures and compliance standards. Maintained accurate account documentation and updated internal systems and operational records with strong attention to detail.
Demonstrated strong communication, organizational, and customer service skills while managing multiple priorities in fast-paced environments.
Collaborated with internal departments and stakeholders to support workflow processes, customer retention efforts, and service quality standards.
Utilized problem-solving and relationship-building skills to support positive customer experiences and operational effectiveness.
DHL Supply Chain Customer Service / Operations Coordinator Atlanta, GA May 2006 – Nov 2021
Coordinated operational workflows, customer communication, shipment tracking, and process documentation within a fast-paced logistics and operations environment. Supported onboarding activities, workflow transitions, operational updates, and communication initiatives between departments and external stakeholders. Maintained operational records, schedules, logs, and workflow documentation supporting service quality and operational continuity.
Collaborated closely with leadership and operational teams to improve workflow efficiency, communication, and customer support processes.
Assisted with issue resolution, customer service support, and operational coordination while managing time-sensitive priorities and competing deadlines. Demonstrated strong interpersonal communication, organizational leadership, and operational support skills in high-volume environments.
EDUCATION
Fort Valley State University
Business Administration Coursework
Fort Valley, GA
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TECHNICAL SKILLS
Microsoft Office Suite
Microsoft PowerPoint
Microsoft Teams
Google Workspace
Canva
Notion
GoHighLevel
Zapier
CRM Systems
Workflow Automation Platforms
Virtual Collaboration Tools
Documentation & Presentation Tools
ADDITIONAL STRENGTHS
Learning & Development Support
Employee Onboarding & Engagement
Coaching & Facilitation Support
Operational Coordination
Stakeholder Relationship Management
Process Improvement Initiatives
Strong Written & Verbal Communication
Adaptability in Fast-Paced Environments
Remote & Cross-Functional Collaboration
Organizational Effectiveness & Workflow Support
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