Travel Support Specialist with 17+ Years Experience

Suzanne Hall

Travel Support Specialist

***************@*****.*** Birmingham, 35242, United States 601-***-**** Summary

Dynamic Travel Support Specialist with over 17 years of experience in customer service and project management within various industries. Proven ability to cultivate strong client relationships and deliver exceptional support, as demonstrated by successful sales and marketing strategies that enhanced business visibility. Skilled in optimizing service delivery and managing budgets effectively. Eager to leverage expertise in customer relations and procurement at leading organizations, ensuring a seamless travel experience for clients. Work Experience

Owner, Dust Bunnies of Birmingham, Birmingham, United States 01/2008 – Present

Trained new employees on company procedures and processes. Scheduled clients and contract workers to optimize service delivery. Executed sales and marketing strategies to enhance business visibility. Managed purchasing activities, ensuring cost-effective procurement. Cultivated and maintained outstanding relationships with clients and contract employees. Handled payroll and budgeting to ensure financial efficiency. Delivered exceptional customer service, addressing client needs proactively. Procurement Manager - Network Development, Cricket Cellular, Birmingham/Nashville/Baltimore, United States

04/2006 – 06/2007

Led a one-year project focusing on building a cellular network in the Southeast USA. Coordinated scheduling and purchasing of equipment necessary for network expansion. Provided exemplary customer service to vendors throughout the procurement process. Negotiated co-location contracts with other cellular companies to enhance service capabilities.

Managed payroll and assisted with real estate activities to identify suitable store locations. Call Center - Major Accounts Center - Translations, BellSouth, Birmingham, United States 04/1999 – 05/2006

Assisted customers in a call center environment with sales and installation of new services. Provided billing assistance for major accounts starting at $300,000 in monthly statements. Served as the primary point of contact for clients such as the State of Alabama in major account management.

Delivered exceptional customer service while ensuring installation dates were met. Maintained on-site presence for service installation to guarantee client satisfaction. Acted as a subject matter expert on frame relay technology, training colleagues on service specifications and facilitating translations to integrate BellSouth equipment with client systems and switches.

Education

Associates, Business Management, Hinds Community College, Raymond, MS, United States 08/1987 – 05/1990

Specialized in Business Management with a minor in Political Science. Bachelors, Business Management, Samford University, Birmingham, United States 08/2000 – Present

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