Document Control & Program Operations Specialist

414-***-**** Kayla Kaylacisero****@Cisero gmail.com Houston, TX

AREAS OF EXPERTISE

Program Operations • Process Improvement • Document Control • Client Communication • Cross-Functional Coordination • Project Management • CRM Systems • SMS & Digital Marketing • Data Management •Compliance & Record-Keeping

TECHNICAL EXPERTISE

•MS Word, PowerPoint and Excel •Scheduling Software •Content Management Systems

•Social Media Platforms •Database Management •Data Entry • File Coding •POS Systems •Record Management

•Timekeeping and Documentation •CRM System

•PROFESSIONAL EXPERIENCE

Pima Medical Institute- Houston, TX September 2023- Present Document Control Specialist

● Develop and maintain document control systems, ensuring accuracy, version control, and organizational compliance across all operational records.

● Design and implement standard operating procedures (SOPs) to streamline document workflows and improve cross-departmental information flow.

● Serve as a primary operations liaison for client interactions, escalating complex issues and ensuring seamless resolution across departments.

● Oversee records management including documentation audits, reporting, and policy compliance reviews.

● Drive process improvement initiatives that enhance team efficiency and reduce documentation errors.

● Handle confidential and sensitive information with the highest standard of professionalism and discretion.

● Support internal communication efforts by coordinating between teams to align operational processes with organizational goals.

Finances Demystified- Remote August 2020- September 2023 Program Manager

● Led end-to-end program operations including scheduling, vendor coordination, stakeholder communication, and event logistics for a growing financial education brand.

● Managed and optimized an SMS marketing platform that connected clients and qualified leads to brand programming, improving pipeline engagement.

● Coordinated cross-functional contributors including vendors, external partners, and guest speakers to ensure program milestones were delivered on time.

● Maintained and updated project management tools to track deliverables, timelines, and team responsibilities.

● Built and nurtured strategic relationships with vendors, sponsors, and community partners to expand program reach.

● Facilitated on-site meetings and managed event production logistics for large-scale programs.

● Supported community engagement by moderating social media interactions, responding to inquiries, and cultivating audience relationships.

AT&T West Memphis Sales Representative

November 2021- July 2022

● Consulted customers on product selection, cellular plans, and service options in a high-volume retail environment.

● Consistently met and exceeded monthly sales goals by at least 10% for six consecutive months; recognized as a Top Sales Performer.

● Resolved customer concerns with solution-focused communication, ensuring a positive and professional experience.

● Maintained up-to-date product knowledge and communicated feature updates and promotions effectively to clients

SKILLS & TRAINING

Education & Certifications

Earle High School - Earle, AR.

Year Graduated May 2020

Google IT Automation with Python

Completion May 2026

Relevant Skills & Abilities

Security Protocols & Inventory Control

Client Communication & Complaint Resolution

Customer Service

Adaptability & Initiative

Attention to Detail

Communication & Collaboration

Timekeeping & Record Maintenance

Contact this candidate