Versatile CSR and Warehouse Support Professional

Daneisha Ross

Dallas, TX ***** +1-469-***-**** **************@*****.***

Work Experience

Picker/Packer

Ulta Dallas, TX

September 2025 to December 2025

• Order picking

• Prep to ship

• Working along conveyor belt

• Full time 10hr shift

• Overnight work

• Cleaning area

• Assisting with different areas as needed

Customer Service Representative

Willis Towers Watson -Via Benefits Dallas, TX

June 2025 to October 2025

• Data Entry

• First call resolution

• Funding department

• Reimbursement request

• Explain insurance coverage

• Assisting with Web and Mobile Access

• Updating account

• Uses of Pega, and Genysis

• Work from home

Customer Service Representative

Chewy Dallas, TX

January 2024 to June 2024

• Work closely with pet parents

• Multi system and recourses

• Cardeasy, Oracle used

• Work from home

• Inbound call

• Overnight shift 8.5hr

• Place/ Track orders

• Returns/ Refund processing

• Vet/Med information assistance

CSR - Customer Service Representative

Nordstrom Dallas, TX

July 2023 to January 2024

• Inbound call

• Best in class support

• Email/ Chat

• Place/track orders

• Process returns/exchanges

• Multiple systems managed

• Work from home

• Escalations

Customer Service Representative

BIRKENSTOCK Dallas, TX

May 2022 to July 2023

1. Returns/Exchange

2. Tracking

3. Payment Orders

4. Data Entry

5. Salesforce, IBM

6. Email/Chat

7. 1st and 2nd shift,open availability for help

8. Building rapport/ Engaging

9. Work from home

Customer Service Representative

CEC Entertainment, Inc Dallas, TX

January 2021 to April 2022

• Part time/Full time agent

• Inbound call/ Email

• Party planning

• Assisting w/ calendar checks

• Resolved customer issues

• Scheduling

Material Handler

Frito-Lay Dallas, TX

April 2017 to September 2017

• Packaging

• Shipping

• Working in laboratory area

• Assembly line

• Handling machinery

Material Handler

PepsiCo Dallas, TX

November 2016 to March 2017

• Loader

• Packaging

• Assembly line

Waffle House Server

Walffle house Dallas, TX

August 2016 to December 2016

• Waitress/Server

• high volume of customers

• Called orders in trained matter

• Prepped orders

• Cleaned lobby/ outside area

• Overnight/ Morning shift

• Closing

KFC Team Member

KFC Dallas, TX

May 2016 to August 2016

• Cashier

• Drive thru

• Clean restaurant between hours

• Get orders prepped and bagged

• Greet/Serve

Education

Basics (High school diploma)

Lake Highlands High School Dallas, TX

August 2012 to June 2016

Skills

Heavy Lifting Warehouse sorting Zendesk Microsoft Excel Cash handling Data Entry Outbound sales Medical scheduling Computer skills Word processing CRM software Office experience Customer service Warehouse Experience Tattooing Training & development Software troubleshooting Grammar Experience Supply chain management Computer literacy 10 key typing Analysis skills Packaging Busser RF scanner Working with high schoolers Leadership Mac OS Time management Research Outbound calling Purchasing English Microsoft Powerpoint Customer retention E-commerce Windows Materials Handling Customer relationship management Cleaning Experience Negotiation Cashiering Assembly Cooking Databases Cleaning Relationship management Organizational skills Customer communication Customer support Host/Hostess Live chat Pricing Kitchen Experience Phone etiquette Salesforce Microsoft Outlook Administrative experience Shipping & Receiving Packing Appointment scheduling Manufacturing Telemarketing Senior care Order Picking Restaurant Experience Guest Services Microsoft Office Window cleaning Sweeping Supervising experience Facilities maintenance Editing Intelligence experience Writing skills Food Service iOS HIPAA ERP systems Sales Accounts receivable Order entry Medical terminology Stocking Filing Basic knife skills Microsoft Word Computer operation Serving Experience Typing Banking Communication skills ServiceNow Slack Oracle Social media management Order picker Data collection Warehouse management system Warm calling Workplace health and safety regulatory compliance Search engines Merchandising Inside sales Hotel experience Order fulfillment Presentation skills Public relations Hospitality Google Docs Upselling Languages

English

Certifications and Licenses

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

Contact this candidate