Experienced Reservation Agent with Child Care Background

Lyndsay Hodge

540-***-**** ****************@*****.*** Fishersville, VA 22939

SUMMARY

Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills, problem-solving capabilities, and a customer-focused approach. Made significant impact in enhancing customer satisfaction through effective reservation management. Skilled in using various reservation systems, showcasing adaptability and technological acumen.

SKILLS

• Lesson planning

• Child supervision

• Behavior management

• Nutritional meal preparation

• Customer service

• Conflict resolution

• Record keeping

• Team collaboration

• Problem solving

• Effective communication

• Attention to detail

• Time management

• Creative thinking

• Care planning

• Activities planning

• Health and safety

• Social and academic development

• Structured activity planning

• Classroom instruction

• Recordkeeping requirements

• Medication administration

• Multitasking capacity

• Customer relationship management

• Online booking systems

• Upselling techniques

• Quality assurance

• Data entry

• Typing speed

• Telephone reservations

• Navis and Springer Miller for reservations

• Cost planning

• Phone etiquette

EXPERIENCE

Day care provider, Self employed, November 2024-Current Fishersville, Virginia

• Supervised daily activities for children in a safe and nurturing environment.

• Developed engaging lesson plans to promote early childhood learning and development.

• Prepared nutritious meals and snacks following dietary guidelines for young children.

• Communicated regularly with parents about children's progress and daily activities.

• Implemented behavior management strategies to encourage positive social interactions.

• Organized playtime activities to enhance creativity and physical development.

• Maintained a clean and organized space conducive to learning and exploration.

• Assisted children with personal care routines, fostering independence and self-esteem. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

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Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.

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Observed and monitored children to identify developmental strengths and target enrichment activities.

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• Read aloud and played alphabet games to encourage early literacy.

• Sanitized toys and equipment on a daily basis to maintain cleanliness standards.

• Assisted in potty training children while providing positive reinforcement when successful.

• Developed and enforced positive strategies to encourage good behavior.

• Created a welcoming atmosphere by greeting each child warmly upon arrival every morning. Hotel Reservations Agent, Wintergreen Resort, November 2014-November 2024 Roseland, PA

• Managed room reservations using property management system efficiently.

• Assisted guests with inquiries regarding accommodations and services.

• Coordinated group bookings for events and conferences at the resort.

• Processed changes and cancellations to guest reservations promptly.

• Collaborated with front desk staff to ensure smooth guest check-in experiences.

• Maintained accurate records of reservations and customer preferences.

• Provided excellent customer service to enhance guest satisfaction during stays.

• Resolved booking discrepancies and guest complaints professionally and quickly.

• Coordinated with sales team to manage group bookings.

• Arranged special accommodations for guests to enhance visitor experiences. Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.

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• Upsold room upgrades when appropriate to increase revenue for the hotel. Applied discounts, noted special requests and updated reservations based on communications with customers.

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Responded promptly to emails from customers inquiring about availability or rates for specific dates.

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• Generated maximum revenue using upselling and cross-selling techniques. Assisted guests with any problems or complaints they may have had during their stay at the hotel.

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Updated customer profiles within the reservation system based on latest contact information received from guests.

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• Managed online reservations through booking websites such as Expedia or Hotels.com. Coordinated with housekeeping staff to ensure that all guests' special requests were met in a timely manner.

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Provided detailed information about nearby attractions, restaurants and entertainment venues upon request.

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• Maintained accurate records of reservations for future reference and tracking purposes.

• Ensured that all necessary paperwork was completed accurately prior to guest arrival. Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.

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Processed payments from customers using various methods such as credit cards, cash or bank transfers.

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Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.

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EDUCATION AND TRAINING

Associate of Science

Medical Assistant, National College, Harrisonburg VA September 2008 - May 2010 Stuarts Draft High School, Stuarts Draft VA May 1999

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