Administrative Support Specialist with HIPAA Expertise

Shae’Lynn Cleveland

North Plainfield, NJ • 908-***-**** • *****.********@*****.***

Professional Summary

Resourceful and highly organized administrative professional with over 5 years of experience supporting executives and managing office operations in fast-paced environments. Skilled in calendar coordination, client communication, data entry, and project support. Proven ability to handle sensitive information, manage multiple priorities, and ensure operational efficiency with professionalism and discretion. Passionate about providing exceptional executive support and excelling in corporate environments.

Core Competencies

• Calendar & Schedule Management

• Professional Communication

• Travel & Meeting Coordination

• Microsoft Office Suite & Google Workspace

• Data Entry & Database Management

• Event Planning & Office Administration

• HIPAA Compliance

• Problem Solving & Time Management

Professional Experience

Medical Receptionist / Administrative Assistant

Mountain Surgery Center — West Orange, NJ

Sep 2020 – May 2022

• Managed appointment scheduling for medical staff and coordinated daily calendars.

• Served as the first point of contact for patients and visitors, ensuring a professional and welcoming front desk experience.

• Maintained confidential medical records and upheld HIPAA compliance.

• Verified insurance details and supported billing processes.

• Ordered office supplies, coordinated vendor services, and supported clinic operations.

Database Administrator (Contract)

Zelis Healthcare — Bedminster, NJ

Jul 2022 – Apr 2023

• Accurately input and managed provider and client data using internal systems.

• Verified and cleaned data for integrity across multiple records.

• Created and maintained spreadsheets for administrative and operational purposes.

• Supported internal teams with ad hoc reporting and document management.

Creative Director (Volunteer)

Mount Zion AME Church — Plainfield, NJ

Mar 2020 – Present

• Led creative direction for digital and print projects, including calendars and event materials.

• Collaborated with leadership to deliver high-quality visual content.

• Managed timelines, print approvals, and design execution from start to finish.

Bus Aide

Plainfield Board of Education — Plainfield, NJ

Nov 2017 – Present

• Supported student safety during transportation, especially for special needs students.

• Maintained communication with administration and responded quickly to emergencies.

• Monitored behavior and enforced bus safety protocols.

Vice President (Youth Division – Volunteer)

NJC YPD — New Jersey

Apr 2016 – Oct 2022

• Planned and executed youth events and workshops for ages 2–26.

• Handled all logistics: location booking, communications, and vendor coordination.

• Filled multiple support roles including secretary, creative lead, and event photographer.

Education

University of Phoenix

B.S. in Accounting, Expected 2028

A.A. in Business Management, Expected 2026

Plainfield Academy for the Arts and Advanced Studies

High School Diploma, Graduated 2015

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