Data Entry and Customer Support Specialist

Damisha Brown-Hughes

********************@*****.*** 623-***-**** Phoenix, AZ

Summary

Detail-oriented professional with 8 years of experience seeking a Data Entry role. Proven track record in managing data entry tasks within customer service environments, including roles at Insight Global and Western Governors University. Skilled in Microsoft Office, data entry, and maintaining accurate records, with strong organizational and multitasking abilities.

Work Experience

Block

Customer Care Phoenix Arizona Aug 2025 - Dec 2025

• Answered and managed incoming customer calls, providing efficient and effective support.

• Troubleshot hardware issues to ensure seamless functionality and user satisfaction.

• Verified multiple levels of security protocols to maintain data integrity and protect client information.

• Assisted in pairing Bluetooth devices for enhanced connectivity and user convenience.

• Conducted outbound calls to process payments and performed accurate data entry. Insight Global

Customer Service Data entry Phoenix, AZ May 2024 - Jul 2025

• Managed a high call volume, handling 100-120 inbound and outbound calls daily to assist patients with consult sign-ups and follow-up care.

• Provided support to patients discharged from the hospital, guiding them through next steps and ensuring a smooth transition to home care.

• Led initiatives in the post-emergency department discharge team, enhancing patient engagement and satisfaction during the discharge process.

Aston Carter

Customer Service Representative Tempe, AZ Jun 2023 - Apr 2024

• Processed orders efficiently, maintaining a high level of customer satisfaction through effective communication during inbound calls.

• Resolved customer inquiries and issues promptly, ensuring a positive service experience.

• Contributed to overall service excellence by consistently meeting customer needs and expectations. Adams and Associates

Resident Advisor Phoenix, AZ Jan 2022 - Mar 2023

• Conducted room and bed checks, ensuring patient safety and compliance with health regulations.

• Managed patient information in compliance with HIPAA, including insurance verification and chart updates.

• Organized and facilitated community-building activities to foster positive connections among residents and enhance campus engagement.

Valor Global

Customer Care Representative Phoenix, AZ Apr 2020 - Dec 2021

• Managed incoming and outgoing calls to ensure prompt and effective customer support.

• Assisted customers with updating passwords and PIN numbers to enhance security and user experience.

• Documented detailed notes of customer interactions to maintain accurate records and facilitate follow-up actions. Western Governors University

Enrollment Counselor / Customer Support Phoenix, AZ Nov 2018 - Apr 2020

• Provided support and solutions to customer inquiries, ensuring alignment with company service policies and contributing to customer satisfaction.

• Maintained accurate customer information in the service database and collaborated with management to stay updated on new products and policies.

UBER Corporate Office

Customer Service Representative Phoenix, AZ Nov 2016 - Nov 2018

• Responded to incoming calls from top drivers, ensuring timely and effective resolution of inquiries and concerns.

• Delivered exceptional customer service by providing accurate GPS updates and issuing account credits, enhancing driver satisfaction.

• Utilized strong problem-solving skills and active listening to foster a positive and supportive environment for drivers. Education

Mattie Academy

Diploma, General Studies Long Beach, CA Jul 2008 Skills

5+ Years of Customer Service Experience With 3+ Years of Call Center Experience, Detail-Oriented and Committed to Work, Excellent Communication and Multitasking Skills, Technical Experience Including Microsoft Office, Data Entry, and Multi-Phone Systems, Professional Telephone Etiquette, Strong Sense of Urgency and Customer Focus, Skilled in Both Verbal and Written Communication, Organizational and Time Management Skills, Ability to Work With Minimal Supervision and Think Logically and Constructively, Demonstrated Constructive Critical Thinking, Creative Problem Solver, Understanding KPI Expectations, Strong PC Knowledge (3 Years), Sales (2 Years), Data Collection (2 Years), Help Desk, Technical Support, Microsoft Windows, Network Support, Hipaa, Medical Scheduling, Desktop Support, Remote Access Software, Customer Service, Cold Calling, Salesforce, Upselling, Computer Networking, Mentoring, Call Center Experience, Communication Skills, Clerical Experience, Dealership Experience, Interviewing, Phone Etiquette, Data Entry Speed, Attention to Detail, Time Management, Organizational Skills, Basic Computer Skills, Data Verification, Problem-Solving, Ability to Work Independently, Proficiency in Microsoft Excel

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