Detail-Oriented Administrative Professional with 15 Years Experience

CAROLYN SANFORD II

Canton, MI ***** • 734-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented professional with 15 years of experience seeking a dynamic opportunity to deliver high-impact results, streamline processes, and contribute strategic value in a fast-paced environment.. Proven expertise in data entry, record management, and maintaining accurate documentation, supported by proficiency in data entry software and Microsoft applications. Strong background in customer service and clerical tasks, with demonstrated ability to manage multiple accounts and maintain meticulous records.

HIGHLIGHTS

●Typing and 10 key Certified

●Trained in record management including filing practices including Numeric, Geological, and Alphabetical

●Qualified clerical professional familiar with modern office equipment including multi-line phone systems

●Strong Customer Service and client relation specialist

●Data entry specialist in shipping and receiving environment

●Trusted key holder with team leadership background

●Exceptional communication skills

TECHNOLOGY

●Proficient in Data Entry Software; QuickBooks; Microsoft Applications including MS Excel, MS Word, and MS PowerPoint

●Typing abilities include 50 WPM; 9000 KPH

●POS systems expert

●MTA - Security Fundamentals Certification

WORK HISTORY

Concentrix - Farmington Hills,MI

Technical Specialist Senior 10/2025 - Present

● Deliver high-quality customer service

● Clearly communicate technical solutions to non-technical users

● Improve customer satisfaction and retention by documenting issues.

● Accurately input and update data in different spreadsheets. AutoZone – Canton, MI & Plymouth, MI

Parts Service Manager/Store Manager 07/2022 - 10/2025

● Provide excellent customer service

● Have some knowledge of car parts

● Process deposits

● Keep paperwork up to date

● Engage and recruit commercial accounts

● Hire and train employees

Miles Technologies – Canton, MI

Account Manager 11/2022 – 03/2023

● Provide customer service while preparing orders.

● Keep multiple accounts up to date

● Make multiple orders for equipment

● Keep track of multiple orders

Charter Township of Canton - Canton, MI

Clerk III (Clerk's Office) 03/2020 - 10/2022

●Perform administrative/clerical tasks as well as provide excellent customer service face to face, through emails and by answering phones.

●Maintain records in QVF for voting purposes and residents register to vote.

●Provide licenses for various businesses and residents such as solicitor, massage, mobile food truck and dog licenses for residents.

Clerk (Treasurer's Office) 06/2018 - 03/2020

●Perform administrative/clerical tasks such as typing, answering phones, maintaining records, making copies and faxing.

●Provide excellent customer service.

●Process payments made by cash, check, credit or debit card.

●Navigate through BS&A systems for tax purposes

●Process payments in City View system for building permits, planning permits and other types of permits as well. Delta Airlines - Detroit, MI

BTW - Baggage Handler 10/2007 - 11/2014

EDUCATION

My Computer Career - Raleigh, NC 03/2021-06/2022

Certifications

● MTA - Security Fundamentals Certification

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