Customer Service Professional with Security Clearance

Beatriz Escalona

***** ***** **** ***** *******, Texas 77099 346-***-****

Email: ****************@*****.***

Highly qualified professional with strong background in Customer Service, Immigration Detention Center, Food Service, Administration, Military Base, consistently demonstrating good judgment, and professionalism. Secret Clearance granted by DOD.

EXPERIENCE:

The Toasted Yolk

Katy, Texas Sep 2025 - Present

Hostess

Welcoming and greeting guest, managing the waitlist, and seating them while setting a positive t tone for their experience.

Step Charter School

Houston, Texas July 2024 to Feb 2025

Food Service/Custodial

Preparing, serving and maintaining food service operations within a school setting. This includes assisting with food preparation, serving meals to students, ensuring sanitation standards and

Maintaining a safe and clean work environment.

Custodial: maintaining the cleanliness and upkeep of a charter school facility. This

includes tasks like cleaning classrooms, restrooms, hallways and common areas. Emptying

trash receptacles throughout the building, dusting, furniture, windowsills. Securing the building at the end of the day by locking doors and turning off lights.

Elsik High School Nov 2023 to May 2024

Houston, Texas

Nutrition Specialist

Organized serving area and serve students and staff in a courteous manner, following established

AISD and USDA/TDA guidelines.

Maintained a high level of food quality. Must be able to complete tasks in a timely manner. Know and follow all HACCP procedures and Health Department Regulations.

Therapeutic Thai Massage Sep 2022 to Oct 2023

Houston, Texas

Receptionist

Keeping management apprised of member concerns and following manager’s policies,

Procedures and direction. Setting and checking members and guests in and out of appointments.

Assist in maintaining cleanliness of therapy rooms, common areas and storeroom. Staying updated on

Retail products and promotions. Accepting constructive criticism in a positive manner and using it as

Learning tool.

KBR Sep 2021 to May 2022

Poland

Sous Chef

Worked Operation Allies Welcome Afghanistan Refugee Project in Fort Picket, analyzed subcontractor performance certifying adherence to contract terms, attaining above a 95% compliance rating. Collaborated with United States Military to rectify facility issues. Implemented operational processes to maintain cost efficiency, remain within budget, and align with project deadlines. Executed strategies to promote successful outcomes in functional areas and established a culture of continuous improvement. Monitored Afghans families during Chow Hall hours. In Poland I oversee and monitored the kitchen operation, including food preparation, chow hall, and inventory levels. Following policies and Military regulations with high standard of sanitation according to health department and CDC ordinance and safety procedures.

Aramark Jan 2021 to Jun 2021

Jal, New Mexico

Front Desk

Provided all guests (including groups) with a friendly accurate and efficient check-in/ check-out process while following the company’s policies and procedures. Prepared for check-ins before the guest arrives by using the arrival grid, preparing for express check-ins, and planning for group arrivals. Ensured the front desk/lobby areas remain clean, organized, and ready to greet guests. Assisted Front

Desk Manager with overall operation of Front Desk and assumed responsibility for completion for shift work up to standards and according to stablished procedures. Supervised guest service representatives at Front Desk for the purpose of completion of duties, performance up to standards, giving directions, and decision making. Verified and collected guest payments and identification, ensuring all procedures are followed to protect guest sensitive information including identity and credit card information. Determined work procedures, prepares work schedule, and expedites workflow.

KBR Jul 2020 to Jan 2021

Al ASAD, Iraq

Food Service Worker

Maintaining a clean workstation (including, floors, prep areas, walls, equipment, and refrigerators, assisted with salad prep, grab, and go and pastry station, and pot wash area.

Ensured that each customer received outstanding service by providing a friendly environment.

Maintained and recorded food temperatures, dishwasher temperature, and sanitizing levels, as well a safe and hazard-free working environment.

Target Hospitality Nov 2019 to Apr 2020

Pecos, Texas

Housing Coordinator

Coordinated the registration of over 800 oil and gas field employees, issuing room keys, providing information and processing payments and all guests/employees room move request according to standards. Managed and responsible for 800 beds in a transient area, involved in the footprint of the living quarters to respond to a potential surge. Handled confidential information and guest information with a high degree of integrity. Supervised proper cleanliness standards are maintained in the front of the house areas, (i.e., front desk, back office, storage closets, lining closets as well as in the guest rooms) Made reservations and generated audit reports on guest activity accurately and efficiently.

KBR May 2018 to Nov 2019

Erbil, Iraq

Food Service Worker

Supported DFAC Supervisor by performing administrative duties (filing, data entry, archiving, printing outside menus, created calorie cards), and by utilizing AFMIS system to create and print out production schedule and kitchen requisitions. Interface with other departments to ensure DFAC, Chow Hall and kitchen smooth operation.

I interacted with Military and Coalition Forces during DFAC inspections and LOTD requests.

Cleaned and sanitized food areas closely followed standard procedures for safe food preparation assembly, and presentation to ensure customer satisfaction. Oversee, OCN’s (Other Country Nationals) performed daily tasks such as: Cleaning and Sanitizing the Chow Hall, restocking paper goods, condiments, soft drinks etc.

Target Logistics Nov 2014 to Apr 2018

Dilley, Texas (STFRC- Immigration Detention Facility)

Senior Administrator

Performed general office duties, maintained confidentiality of employee records up to date, and managed database system. Coordinated with staff regarding relocation and transportation arrangements, as well as scheduled medical and training classes for over 200 employees.

Supervised warehouse by maintaining stock records and other documents such as inventory, material control, and supply reports. Procedures for shipping, receiving, storing, and issuing stock. Analyzed subcontractor performance, certifying adherence to contract terms, attaining above 95% compliance rating. Collaborated with Homeland Security and ICE to rectify facility issues. Implemented operational processes to maintain cost efficiency, remain within budget, and align with project deadlines. Monitored the residents/inmates during DFAC operation hours.

Bank of America

Houston, Texas Jan 2012 to Nov 2014

Bank Teller

Cashed checks, made deposits, processed loan payments, and withdrew funds from customer accounts. Strictly adhered to rules and regulations regarding the verification of customer’s identities.

Sam’s Club Warehouse

Stafford, Texas Feb 2001 to Jan 2012

Warehouse Associate

Proficient in all aspects of large-scale warehouse operations to include shipping, receiving storage and issue. Ensure items are segregated and stored properly, also responsible for preparing cyclic inventories. Plans and evaluates storage capacity and feasibility. Performed inventory management and material characteristics. Resolves customer issues and problems and identified systemic issues that required changes. Expert in automated supply management systems. Analyzed the overall scope of operations to ensure quality and economy of operations. Fosters teamwork among employees. Adhered to safety guidelines and company policies.

CERTIFICATIONS/SKILLS & TRAINING

•NAC-I

•Secret Clearance

•ServSafe Certificate

•Food Service Operations

•Military and Federal Dining Facilities and Warehouse

•Federal Dining Facilities Administration

•Personnel Supervision

Fluent in English and Spanish

Education

•General Equivalency Diploma

•OSHA 10- Hour General Industry Course

Contact this candidate