Versatile Professional with Administrative and Operational Experience

LETHA SANCHEZ

San Antonio, TX *****· 210-***-****

Email · *************@*****.***

Seek a fulfilling career opportunity that enables me to effectively utilize and demonstrated my diverse skill set and talents, leading to both professional accomplishments and personal development.

EXPERIENCE

2022 FEBRUARY – PRESENT

RESIDENTIAL APPRAISER, BEXAR APPRAISAL DISTRICT

Undertake appraisal tasks for designated residential properties, which encompass property inspections and data collection. Act as a representative for the district, conducting informal meetings with property owners and striving to resolve any disputes or protests. This process involves a comprehensive evaluation through mass appraisal techniques, involving a proficient skill that assesses the value grid and market data. This assessment also involves gathering testimonies and evidence to ensure well-informed decision-making. Utilize various tools such as Excel, PACS, Foxit, and PDF while adhering to the guidelines outlined in the Texas Property Tax Code. Additionally, the commitment to engaging in community outreach activities through volunteer efforts.

2021 NOVERMBER - 2022 JANUARY

FOOD PREP & LINE COOK, LONGTAB BREWING

Acquire, implement, and uphold our food safety protocols. Aid the head chef and sous chef in food preparation and service. Guarantee the freshness and quality of items offered. Manage inventory items and report any deficiencies. Support the kitchen team in cleaning, sanitizing, and waste disposal as needed. Participate in mandatory staff meetings and training sessions.

2020 SEPTEMBER – 2021 SEPTEMBER

AMAZON FULFILLMENT CENTER WAREHOUSE ASSOCIATE, AMAZON

Demonstrating a strong customer focus. Fulfilling the role of a floor supervisor, serving as the initial point of contact for questions and concerns. Exercising leadership through effective communication. Physically handling pallets and boxes weighing up to 50 pounds. Conducting safety audits and delivering prompt, accurate, and punctual work. Earning a nomination for the position of Secretary on the Safety Committee. Actively participating in meetings related to safety concerns and plans for addressing them.

2020 JANUARY – 2020 SEPTEMBER

BDC SERVICE, BENSON ENTERPRISE IPAC NISSAN

Managed outbound calls to contact previous clients and coordinate appointments for services such as oil changes, tire rotations, and vehicle maintenance. Maintained detailed call records while employing diverse communication methods, including email, chat, phone, and face-to-face interactions. Proficiently utilized Microsoft offices, for instance, Excel and Word.

2019 MAY – 2019 OCTOBER

CUSTOMER SERVICE REPRESENTATIVE II, MEDTRONIC (MEDICAL COMPANY)

Managed incoming calls related to supply requests, ensuring compliance with HIPAA regulations. Demonstrated proficiency in navigating the system using product codes based on doctor prescriptions for equipment. Maintained accuracy in inputting data from insurance details and proactively kept accounts updated. Efficiently redirected misdirected calls as needed and effectively utilized multiple systems. Participated in and announced virtual team meetings and received individual coaching on a weekly basis. Achieved perfect internal ratings, with both internal scoring and customer surveys at 100 percent.

2015 SEPTERMBER – 2018 OCTOBER

CUSTOMER SERVICE REPRESENTATIVE, UNITED HEALTH GROUP

Handled a substantial volume of inbound and outbound calls, approximately 700 calls per month, with meticulous documentation. Conducted thorough research to provide comprehensive and precise information on benefits. Facilitated pharmacy and medical referrals and authorizations. Performed case management for call backs, ensuring a high level of service. Actively participated in meetings focused on discussing metrics, objectives, and service standards. Assisted with various correspondence tasks, including reformatting, document printing, and the proper insertion of documents into envelopes.

EDUCATION

DECEMBER, 2015

BACHELOR OF ARTS, TEXAS A&M SAN ANTONIO

MAJOR: SOCIOLOGY, MINOR: BUSINESS ADMINISTRATION

DECEMBER, 2012

ASSOCIATE OF LIBERAL ARTS, ALAMO COMMUNITY COLLEGE

MARCH, 2008

HIGH SCHOOL, INTEGRITY SCHOOL

SKILLS

●Over a decade of experience in customer services

●Proficiency in Microsoft Office Suite

●Effective Management Skills

●Strong typing skills

●Technical Support Capabilities

●Telecommunication expertise encompassing live chats and cold calling

CERTIFICATIONS

●Certified Wedding & Event Planner (CWP)-Active

●Certified Nurse Assistant (CAN)-Inactive

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