Multilingual Customer Service Professional with Global Experience

SERGE ABEL ANDERSON DEDE

071*******

****.*****@*****.***

EDUCATIONAL BACKGROUND

2002: Bachelor of Criminology from University Félix Houphouët-Boigny 1997: Baccalaureate literary option

WORKING EXPERIENCE

From August 2021 to June 2025: Bilingual technical support agent for Primus Canada From 27th October 2020 to July 2021: French call center agent with Amazon Human Resources Department especially (ACCS) Amazon Candidate Connection Services Department.

From February 2019 to October 2020 Call center agent with Concentrix Cairo Egypt on Expedia products

Activities: Flight ticket booking on Expedia website and modification and cancellation with Amadeus.

Hotel booking, modification and cancellation

Car booking and cancellation.

Suggestion of alternative solutions...

6

th

March 2017-1

st

May 2017: Surveyor in the project ASA/JHU (Afrique Secours et Assistance / Johns Hopkins University) on health assessment and Gender-based violence in the midst of stateless people.

Activities: Organizing individual interviewers

Collecting data about statelessness and Gender-based violence. From March 2014-August 2016: French teacher at cosmos Basic Schools, Accra, Ghana. Activities: Taking care of the children in their classroom and in the compound of the school. Helping pupils to understand and speak French through recitations and songs. Teaching French grammar and vocabulary.

Teaching basic knowledges such: French alphabet, numbers, greetings, feelings and simple sentences in French.

From October 2008-October 2009: Sales Representative at the National Securisation and Identification (NIS) on the project SIGE (Système d'Informatique de Gestion Educative). Activities: Sales Representative to advertise and promote secured biometric card in Schools. From March 2006 -May 2008: Psychosocial officer with ASA (Afrique Secours et Assistance) in the UNICEF project of taking care of children victimized by war and associated to fighting forces.

Activities: Listening and survey to identify the recipient of the project. Documentation and psychosocial follow up for every child Organizing events to sensitize local communities on children rights and the effects of children involved in military activities.

SKILLS

-Ability to modify or cancel flight ticket booking with Amadeus system. -Capacity to sensitize local communities on the defense of children right -Ability to teach French and basic Spanish.

-Ability to promote secured biometric card.

ADDITIONAL INFORMATION

Languages

- French fluent

- English fluent

- Spanish Intermediate

Computer Knowledge

- MS Office (Microsoft Word, Excel, PowerPoint)

- Internet

REFERENCES

- Kouassi Ange Cintilla : Project Assistant with NGO Afrique Secours et Assistance (ASA), Abidjan, Cote d'Ivoire. E-mail: *********@*****.*** Cel: +225-**-**-**-**

- Paul Majesty Botokie: ICT teacher at Cosmos Basic Schools Limited, Accra Ghana *********@*****.*** Cel: +233-*********

- Kassi Rolande : Head of SIGE Project at : La Nationale d'Identification et de Sécurisation

(NIS) Abidjan, Cote d'Ivoire. E-mail : *************@*****.**, Cel : +225-**-**-**-**

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