Help Desk Technician with Strong Customer Support
Resume:
Christian Daniels
PROFESSIONAL SUMMARY:
I am an experienced Help Desk Technician adept at swiftly resolving technical issues and delivering top-notch customer service. With years of expertise, I strive to consistently exceed client expectations by ensuring exemplary ticket resolutions. I pride myself on maintaining positive communication under pressure, leveraging deep technical knowledge, and a friendly demeanor to deliver exceptional and understandable support. I am eager to work for a team that views these skills as assets and sees room for growth in my future. CONTACT
********************@*****.***
Tampa, FL. 33614
EXPERIENCE
Webstaurantstore Customer Service Representative
June 2024- now
Responsibilities
● Worked within a soft phone system (Five nine), chat system (Switchboard) and briefcase ticketing system whole providing excellent customer service to customers
● Time management for deadlines and independent follow ups set for customers so their issues were resolved in a timely manner
● Worked independently to further my own knowledge of systems and actively sought out and provided assistance to other representatives with both training and on the job in the moment troubleshooting and soft skills
HELP DESK TECHNICIAN APRIL 2021-APRIL 2024
CONNECTWISE/TAMPA, FLORIDA
● Provided remote end-users with troubleshooting & desktop support.
● Configured hardware, software & multiple devices in setting up employee workstations.
● Delivered Tier 1 IT support to non-technical internal users through help desk support services.
● Implemented preventive measures that reduced
reoccurring technical issues faced by users, increasing overall efficiency levels.
TECHNICAL SUPPORT AGENT DEC. 2019-DEC. 2020
COMPASS EXPERIENCE LABS/COLUMBUS, OHIO
● Supported US Customs & Border Protection employees with technical issues.
● Trained on Mesh communications and tactical systems ATAK & CIVTAK.
● Assisted with hardware deployed to U.S. Armed Services & other Government depts.
● Worked with and notated date deemed as sensitive EDUCATION
Shawnee State University
Portsmouth, Ohio
08/2014 - 01/2015
Georgia Cyber Academy
Online Charter School
Graduated 05/2014
SKILLS
● Sofware maintenance
● Problem resolution
● Hardware troubleshooting
● End-user education
● Remote assistance
● Remote system diagnostics
● Data & ticket
management
HIGHLIGHTS
● Effective in motivating &
leading small teams.
● Traveled to East Africa
during high school to build
homes with Habitat for
Humanity
● While attending high
school, I interned on a 200-
acre working farm.
IN-STORE CONSULTATION AGENT APRIL 2017-DEC. 2019
Best Buy/Columbus, Ohio.
● Collaborated with cross-functional teams to develop comprehensive strategies for client challenges.
● Assessed client requirements to create customized action plans
● Quickly built customer rapport and trust
● Mentored junior team members sharing best practices REFERENCES AVAILABLE UPON REQUEST
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