Professional Cleaner with Customer-Focused Service
Resume:
Nicole West
go with this West I'm the Best
Lancaster, OH 43130
****.********@*****.***
Professional Summary
Accomplished commercial cleaner with 3 years of experience in maintaining high cleanliness standards in diverse environments, including offices and retail spaces. Proven ability to collaborate with clients to meet specific cleaning needs while ensuring safety and quality. Experienced in training new staff and conducting inspections to uphold cleanliness compliance. Committed to delivering exceptional service and fostering a welcoming atmosphere.
Authorized to work in the US for any employer
Work Experience
Professional Commercial Cleaner
Clean Turn-Columbus, OH
May 2022 to January 2024
• Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses
• Utilized various cleaning equipment and chemicals to ensure high-quality results and maintain a safe working environment
• Collaborated with clients to understand their specific cleaning needs and preferences
• Maintained open communication with clients to address any concerns or requests promptly
• Completed assigned tasks within specified timeframes while meeting quality standards
• Assisted in training new team members on proper cleaning techniques and company policies
• Conducted regular inspections of cleaned areas to ensure compliance with cleanliness standards
• Mopped floors using appropriate solutions based on floor type for optimal cleanliness
• Vacuumed carpets and rugs, paying attention to high-traffic areas and removing stains when necessary
• Sanitized restrooms, including toilets, sinks, mirrors, and fixtures using disinfectants Housekeeping
Avid Hotel-Hilliard, OH
May 2021 to May 2022
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Certified Medical Assistant (CMA)
Columbus health fairs-Columbus, OH
March 2015 to May 2021
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Provided compassionate support to patients during their visits by addressing concerns or answering questions about their healthcare needs
• Demonstrated proficiency in using electronic health record (EHR) systems such as Epic or Cerner to accurately document patient information
• Provided emotional support and reassurance to patients during procedures or treatments, ensuring a positive patient experience
• Maintained strict adherence to HIPAA regulations when handling sensitive patient information
• Demonstrated strong communication skills by effectively explaining complex medical terminology to patients in a clear and concise manner
• Assisted with patient education programs on topics such as diabetes management, weight loss strategies, and smoking cessation
• Demonstrated proficiency in administering injections including vaccines, insulin, allergy shots, etc
• Spearheaded efforts to improve workflow processes within the clinic resulting in decreased wait times for patients
Housekeeping
Comfort inn-Grove City, OH
January 2019 to January 2021
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
• Followed established safety procedures when handling cleaning chemicals and equipment
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies Education
Medical assistant (Trade school)
Ohio institute of health careers-Columbus, OH
January 2018 to April 2019
Trade school
Upper secondary education
Skills
• Data entry
• Community development
• Home visits (communication methods)
• Basic life support
• Commercial cleaning - Commercial cleaning experience (1-2 years)
• POS
• Sales
• Clear verbal communication
• Communication skills
• Safe work practices
• Anatomy knowledge
• Task prioritization
• Customer service
• Community outreach
• Motivational interviewing
• Housekeeping management
• Time management
• Microsoft Word
• Bed making
• Patient interaction
• Retail math
• Direct patient care
• Upselling
• Patient care outcome improvement
• Hospital experience
• Driving
• Blood sampling
• Cash handling
• Customer returns handling
• Communication
• Experience with children
• Medical equipment sterilization
• Medical terminology
• Computer literacy
• Computer skills
• Microsoft Excel
• Teamwork
• Flyers
• Mental health and behavioral care
• Attention to detail
• Community engagement relationship building
• POS systems
• Personal vehicle (delivery method)
• Customer inquiry handling
• Phone etiquette
• Customer relationship building
• Customer communication
• Dog handling
• Custodial experience
• Research
• Sterile processing
• Psychiatric care
• Customer support - Customer support experience (11-15 years)
• Quality control
• Janitorial experience
• Outdoor work
• Customer site (as sales environment)
• Client relationship development
• Experience with individuals with mental health conditions
• Training
• Decision making
• Windows
• Medication pass administration
• Laundry
• Community workshop facilitation
• Mopping
• Computer operation
• Brochures
• Retail management
• Technical Proficiency
• HIPAA
• Acute care
• Microsoft Outlook
• Basic math
• Microsoft Office
• EMR systems
• Nutrition
• Brand awareness strategy
• Medical assisting
• Team management
• Healthcare organization community engagement experience
• Organizational skills
• Retail sales
• Cashiering
Languages
• English
Certifications and Licenses
Driver's License
January 1996 to Present
Medical License
Driver's License
Certified Medical Assistant
BLS Certification
First Aid Certification
Hazmat Endorsement
CPR Certification
Additional Information
volunteer at Helping hands Free Clinic at the Columbus health department
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