Customer-Focused Delivery and Security Professional
Resume:
Ayanna Macmilller
Memphis, TN *****
*********@*****.***
Professional Summary
· Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Uber Drivers-Memphis, TN
March 2024 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption Unarmed Security Officer
Clarion Security LLC-Memphis, TN
January 2023 to Present
• Implemented and managed comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property
• Monitored surveillance systems to detect any suspicious activities or unauthorized access attempts
• Managed access control systems, including issuing badges/cards and maintaining accurate records of employee access permissions
• Maintained accurate records of security incidents, ensuring compliance with legal requirements for reporting purposes.
Security Guard
Securitas-Memphis, TN
April 2016 to Present
Responsibilities
Inspecting workers badges and belongings to check them in Securing the facility
Monitoring workers and outside property
Medical courier
Medzoomer-Memphis, TN
March 2021 to August 2025
• Delivered packages and documents to various locations within designated timeframes
• Maintained accurate records of deliveries, including recipient signatures and delivery times
• Ensured the safe handling and transportation of fragile or sensitive items
• Managed a high volume of daily deliveries, averaging XX stops per day
• Utilized GPS navigation systems to optimize routes for efficient delivery
• Collaborated with dispatchers to prioritize deliveries based on urgency and customer requirements
• Communicated effectively with customers to provide updates on delivery status and address any concerns or issues
• Adhered to all traffic laws and safety regulations while operating company vehicles
• Performed routine vehicle inspections and maintenance checks, reporting any issues promptly for repair or servicing
• Maintained a clean and organized vehicle interior, ensuring proper storage of packages during transit
• Demonstrated strong problem-solving skills when faced with unexpected delays or obstacles during deliveries
• Efficiently managed time to meet tight deadlines without compromising safety or service quality standards
• Developed a reputation for reliability by consistently delivering packages on time and in excellent condition
• Implemented strategies to improve overall efficiency in the delivery process, resulting in reduced wait times at each stop by XX%
• Maintained knowledge of local roads, traffic patterns, parking restrictions, and alternative routes
• Managed cash-on-delivery payments from customers accurately while adhering to company protocols
• Demonstrated strong attention to detail when verifying package contents and matching them with delivery orders
• Maintained a professional appearance and demeanor while representing the company during customer interactions
Customer Service Representative
Internal Revenue Service-Memphis, TN
February 2021 to October 2023
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Help customers resolve tax related issues
Security Guard
Securitas-Memphis, TN
May 2021 to July 2023
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate logs of all incidents, accidents, and daily activities
• Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Escorted employees or visitors when requested for their safety or protection purposes
• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures
• Developed strong relationships with local law enforcement agencies facilitating quick response times during critical incidents
• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
• Served as a key point of contact for building management regarding security-related matters Customer Service Representative
Pizza hut call center-Memphis, TN
December 2010 to February 2015
Responsibilities
Take customer calls
Satisfy customer orders
Diffuse disgruntled customer situations
· Picker/Packer
Education
High school diploma
Tennessee Academy of Cosmetology-Memphis, TN
2015 to 2015
High School Diploma
Whitehaven High School-Memphis, TN
May 2006 to May 2009
Skills
• Phone etiquette
• Microsoft Excel
• Computer literacy
• CRM software
• Customer service
• Law enforcement
• Security
• Order entry
• Computer skills
• Financial services
• Freight
• Research
• Communication skills
• GPS
• Shipping & Receiving
• Sales
• Software troubleshooting
• Delivery driving
• Typing
• Driving
• Load & unload
• Conflict management
• Packaging
• Microsoft Outlook
• Marketing
• Dental office experience
• Load & Unload
• Microsoft Office
• Upselling
• Live chat
• Teamwork
• Medical terminology
• Bilingual
• Order Picking
• Heavy lifting
• Google Docs
• Data entry
• Organizational skills
• POS
• Time Management
• Negotiation
• English
• Warehouse Experience
• Microsoft Word
Certifications and Licenses
Driver's License
January 2018 to March 2024
TWIC Card
CPR Certification
Guard Card
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