Customer Service Professional with Proven Problem-Solving Skills
Resume:
Rex Ajalamba
Los Angeles, CA ****8
********@*****.***
Job Target: Customer Service Representative
Seeking employment in customer service.
Customer service professional with several years of demonstrated excellence in achieving
company goals and successfully assisting customers. Strong problem solver with the
multitasking ability to handle several customer needs with ease.
*BookVans is a great company, but is a small startup. I am looking for more opportunity, more growth, and more experience.
Work Experience
Customer Service Agent
REGENCY
January 2013 - February 2018
*BOOKVANS
March 2018 - Present
Greeted customers, answered questions about cars and services, and helped them with any issues that may arise during their rental period.
Residential Peer Mentor Adviser
CALIFORNIA STATE UNIVERSITY LOS ANGELES - Los Angeles, CA
June 2017 - August 2018
This was and is a summer employment employment opportunity only.
Job Duties/Responsibilities: These duties include supervision of students that includes overnight stay, monitoring
of student activities, fostering a positive and diverse learning and social environment, and providing effective and
responsible communication to all Summer Bridge staff, participants and community members to include University
Housing. Duties include, but are not limited to: general supervision, mentoring and guidance, assisting in check-in/
check-out of students, coordination of group activities, educating students on university housing-related rules and
regulation, and making appropriate referrals as necessary. This included light administrative work and other duties
as assigned.
College Transfer Student Counselor
Los Angeles City College - Los Angeles, CA
February 2008 to June 2010
Student Worker duties: Assisted students with the community college-university transfer process.
Labor Worker
Labor Ready - Culver City, CA
May 2007 to May 2009
WLabor Ready duties: provide manual labor in the areas of construction, manufacturing, hospitality services,
landscaping, warehousing, retail, and more.
Driver
Los Angeles, CA
July 2007 to February 2009
Stryden duties: Safely transport all vehicles to and from locations, assist Return Agent in maintaining smooth and
safe traffic flow throughout check in area, ensures proper placement and conducts final inspection of all vehicles to
ensure readiness for customer rental, and assists all customers with inquiries and concerns in a positive and friendly
manner.
Video Game Quality Assurance Tester
Santa Monica, CA
September 2006 to April 2007 & October 2018 to November 2019
Activision & NetMarble Video Game Quality Assurance Tester duties: testing pre-release video games, documenting defects and verifying,
data content, performance, playability, and hardware/software compatibility. I also used Microsoft Word daily in order
to document every video game defect. I also have knowledge and experience of adding still pictures and streaming
videos to other documents.
Imax Projectionist & Guest Service Host
December 2000 to August 2006
Imax projectionist duties: were showing movie presentations, loading and unloading movie films. Maintaining project
booth activities and duties.
Guest Service Duties: Greeting and monitoring guests, and providing superior customer service.
Loading assistant
January 2003 to July 2003
Maintained parking lot activity such as, directing traffic and maintaining excellent upkeep.
Package handler/Truck loader
March 2002 to September 2002
Loaded and unloaded merchandise. Packed trucks airtight and managed important packages.
Education
High School Diploma
Foshay Learning Center
Skills
CUSTOMER SERVICE (5 years), RECEPTIONIST (5 years), RETAIL SALES (5 years), WORD (Less than 1 year),
EXCEL (Less than 1 year)
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