Part-Time Remote App Testing & Customer Support Pro

May **, ****

Mark Alex Kinkead

**** * ******* **

Apt 16

Norman, OK 73069

To Whom It May Concern,

I am seeking part-time remote work in app testing and customer service, where I can apply my experience and attention to detail. As a retired small business owner, I handled sales, marketing, and day-to-day operations, with a strong focus on understanding customer needs and improving how products and services are presented.

I am comfortable testing applications, identifying usability issues, and providing clear, practical feedback. My background also includes working directly with customers—answering questions, resolving issues, and helping create a positive overall experience.

I am reliable, detail-oriented, and able to adapt quickly to different tools and workflows. I would be glad to support your team in delivering a smooth and effective user experience.

Thank you for your consideration.

Sincerely,

Mark Alex Kinkead

Professional Summary

Part-time remote work candidate with a background in small business ownership, sales, marketing, publishing, and customer communication. Strong at problem solving, client support, and adapting to different tasks and workflows.

Experience

SoonerArt Ltd — Tulsa, OK

Owner 01/1994 – 04/2006

• Worked with a sports artist to create promotional opportunities through golf events, art signings, and university marketing.

• Managed production and placement of “100 Years of Oklahoma Football” at the Barry Switzer Center.

• Handled customer communication, marketing support, and project coordination.

Kids World Publishing — Miami, OK

Owner 06/1995 – 05/1999

• Co-created and managed a monthly children’s publication distributed to more than 100 school systems and 75,000 students.

• Coordinated sponsors, school contacts, contests, and advertising promotions across two television markets.

• Managed writing, distribution, and customer relationships. TranZen — Miami, OK

Co-Owner 01/1984 – 10/1989

• Co-owned a used car warranty program and worked with auto auction houses and dealerships across several states.

• Managed sales activity, business relationships, and program placement.

Education

University of Central Oklahoma — Edmond, OK

B.S. in Communications, GPA: 2.75

University of Oklahoma — Norman, OK

Teaching Certificate in Special Education, GPA: 3.0 Skills

• Customer service and relationship management.

• App testing and usability feedback.

• Sales, marketing, and business operations.

• Internet research and email communication.

• MacOS, Microsoft Office, Word, and QuarkXPress.

1325 W LINDSY ST, APT 16 NORMAN, OKLAHOMA 73069 405-***-****

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