Property Operations & Leasing Administrator

Patricia Metz

Aliso Viejo, CA 714-***-**** ********@*****.*** https://linkedin.com/in/patricia-metz

PROFESSIONAL SUMMARY

Client Service and Property Administration Specialist with 10+ years of experience managing commercial property operations, lease administration and tenant relations across portfolios exceeding 550K sq. ft. Proven track record in optimizing property management workflows, improving service delivery, and maintaining compliance with lease agreements and insurance requirements.

KEY COMPETENCIES

Property Administration / Commercial Leasing

Zoning / Permits

Documentation / Lease Data

MS Office / Concur / Yardi / Canva / Coupa

Leasing Administrator January 2026 -May 2026

Intersolutions – Heritage Villas

Ensure resident files and data in Yardi is maintained and in compliance and Property Management

Review, process and approve all resident files for recertification

Process applications for housing in accordance with the affordable housing guidelines

Contracts Assistant (Retail Division) August 2024 – December 2025

Eastridge Workforce Solutions – The Irvine Company

Reviewed and processed retail and office contract requests, generating tracking forms and purchase orders

Prequalified and onboarded vendors, managed COI compliance for risk assessment

Maintained accurate contract records and ensured timely approval, routing and execution

Centralized Applicant Services Representative

Supported applicant processing by generating renewal letters and updating COI records

Delivered seamless move-in experience through high-volume documentation handling

Troubleshoot issues, resolve complaints and provide solutions while providing excellent customer service

Customer Relations Representative

Managed resident inquiries, scheduled vendors, processed work orders and final account statements

Ensured timely vendor coordination and high resident satisfaction in a fast-paced environment

Handled issues and complaints promptly while maintaining open communication

Claims Coordinator (Temp) June 2024 – August 2024

PrideStaff – Laguna Woods Village

Handled insurance claims for HOA hearings and coordinated resident appointments

Collected overdue balances and ensured adherence to HOA procedures and policies

Provided excellent customer service throughout the claims process

Operations Coordinator June 2022 - November 2023

EQ Office / MGR

Primary point of contact for over 100 commercial tenants ensuring a positive tenant experience

Handled daily operations across five buildings, including front office coordination and service issue resolution

Responsible for the entire work order systems and escalated facility or service issues promptly to maintain

satisfaction

Communicated daily updates and event notifications, enhancing engagement and operational transparency

Ensured over fifteen vacant units were tour ready by conducting inspections and coordinated cleaning/repairs

improving leasing readiness by 30%

Processed vendor invoices, created purchase orders, ensuring timely contract compliant payments

Partnered in planning tenant appreciation events reinforcing community culture and satisfaction

Executive Assistant November 2017 – May 2020

Muller Commercial Real Estate

Processed rent payment verifications for prospective tenants

Maintained documentation for the Corporate Real Estate portfolio (Commercial, Retail Assets)

Reviewed lease agreements for all the commercial properties ensuring compliance with terms and conditions

Obtained and updated the Certificate of Insurance for all assets

Assisted with marketing and generating new business through online listings

Uploaded electronic lease documents including amendments, extensions and renewals in LoopNet, CoStar

Assistant Property Manager November 2016 – October 2017

Weingarten Realty

Provided administrative support to the Senior Regional Manager and Property Manager

Assisted managers with daily operations of eleven retail centers throughout Orange and Los Angeles County

Created and processed purchase orders for all vendors ensuring corporate compliance

Coordinated the maintenance and repair services for all tenants ensuring customer satisfaction

Maintained and developed the filing system for better efficiency

Monitored and managed rent collection ensuring timely processing and addressing any issues for late payments

Property Administrator

PM Realty Group November 2012 – October 2016

Supported four Facility Managers that maintained two hundred JP Morgan Chase Bank Locations. (Retail Banks)

Managed daily operations of assigned territory while resolving tenant issues promptly

Commercial Coordinator November 2007– March 2012 Coldwell Banker

Supported the Vice President of Commercial Department with coordinating and managing commercial listings, onboarding agents and assisted regional offices in Southern CA and AZ

Facilitated licensing and continuing education for 50 + agents on an annual basis

EDUCATION

California State University, Fullerton Meeting Planning Certificate

American River College Associate of Arts, Social Science

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