Crisis Intervention Specialist and Case Manager

Darrell Goodwin

Canyon Lake, TX Authorized to work in the U.S.

Professional Summary

Experienced Mental Health Crisis Professional with over 30 years of frontline service providing crisis intervention, assessment, and stabilization for individuals experiencing acute mental health emergencies. Extensive experience collaborating with law enforcement, courts, hospitals, shelters, and community agencies. Recognized for sound clinical judgment, calm decision-making under pressure, and compassionate client advocacy.

Core Competencies

Crisis Intervention & De-escalation • Psychiatric Assessments • Case Management • Care Coordination • Law Enforcement Collaboration • Trauma-Informed Care • Homelessness & Domestic Violence Response • Documentation & Reporting • Client Advocacy • Qualified Mental Health Professional (QMHP)

Professional Experience

Mobile Crisis Recovery Coach — Hill Country MHDD Centers, New Braunfels, TX (2016–Present)

Respond to community mental health crises as part of a mobile crisis team. Conduct on-site assessments and determine appropriate interventions including hospitalization or outpatient stabilization. Collaborate with law enforcement, hospitals, emergency departments, and families to ensure safety and continuity of care.

Crisis Care Coordinator — Hill Country MHDD, New Braunfels, TX (2023–2024)

Coordinated care for individuals experiencing crisis related to homelessness and domestic violence. Connected clients with housing resources, medical services, behavioral health care, and community supports.

Domestic Violence / Sexual Assault Advocate — Comal Crisis Center, New Braunfels, TX (2020–2023)

Provided crisis intervention, emotional support, and safety planning for survivors. Served as on-call Sexual Assault Advocate during medical exams and legal processes while maintaining trauma-informed care.

Legal Caseworker — Child Protective Services, State of Texas (2016)

Managed legal casework involving child safety, abuse, and neglect investigations. Coordinated with courts, families, and service providers to support child welfare outcomes.

Crisis Intervention Specialist — Permian Basin MHMR, Odessa, TX (1994–2016)

Provided community-based crisis intervention services in collaboration with law enforcement, hospitals, jails, youth detention centers, and courts. Conducted psychiatric evaluations and made determinations regarding inpatient hospitalization versus outpatient care. Assisted thousands of individuals through acute crises.

Education

Bachelor of Arts in Psychology — University of Texas at Permian Basin

Certifications

Qualified Mental Health Professional (QMHP)

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