Accomplished, Multiskilled Operations Leader

LOIS ALBRIGHT

** ******* *****, ************, ** 08081

856-***-**** / ***********.**@*****.***

PROFESSIONAL

SUMMARY

An accomplished, result-

oriented, decisive leader with

over 10 years of demonstrated

success in performing service

operations, administration,

and management. Proven

ability to demonstrate

excellent customer service

skills, organizational skills,

exemplary communication

skills and an innate ability to

work well under pressure to

ensure the company's

performance goal is met.

COMPUTER SKILLS

Proficient in Microsoft Excel,

Microsoft Word, Navigate,

Microsoft Outlook, Care

planner, Blue Card (ITS), Lotus

Notes, USCW, Burgess, Avaya,

80 WPM

EXPERIENCE

DISPATCHER/ CUSTOMER CARE REP • COPS MONITORING

JANUARY 2025 - PRESENT

• Handle inbound telephone 911 calls to ascertain vital information, describe the situation and dispatch

authorities to locations as needed.

CUSTOMER CARE REP • AMERIHEALTH • JULY 2023 -PRESENT

• Update subscriber coordination of benefits information with Medicare, Medicaid, Commercial and various other

insurance carrier claims to ensure proper payment

processing.

• Advise subscribers of their respective health insurance benefit plans in conjunction with the requested service.

• Handle inbound subscriber telephone calls in call center environment consistently meeting average handle calls per hour set by management.

INSTRUCTOR • PB COSMETOLOGY SCHOOL

JANUARY 2025 – MAY 2025

• Plan lessons in accordance with the curriculum and prepare the classroom for instruction.

• Provide hands-on instruction during clinical rotation.

• Demonstrate proper techniques on a variety of cosmetology skills and conduct student assessments

ADMINISTRATIVE ASSISTANT • FRANKLIN BANK• APRIL 2022 – 2023

• Answer and direct inbound customer calls

• Schedule appointments for executives and bank personnel

• Prepare business communication and marketing materials for various departments, mail intake and distribution

INSTRUCTOR • JOLIE • MAY 2019 - 2022

• Plan lessons in accordance with the curriculum and prepare the classroom for instruction.

• Provide hands-on instruction during clinical rotation.

• Demonstrate proper techniques on a variety of cosmetology skills and conduct student assessments

INSTRUCTOR • SHORE BEAUTY SCHOOL • JAN 2019 - MAY 2019

• Plan lessons in accordance with the curriculum and prepare the classroom for instruction.

• Provide individual hands-on instruction during clinical rotation.

• Demonstrate proper techniques on a variety of cosmetology skills and conduct student assessments.

LOIS ALBRIGHT

17 Memphis Court, Sicklerville, NJ 08081

856-***-**** / ***********.**@*****.***

Page 2

EXPERIENCE, CONTINUED

BENEFITS SPECIALIST REP •UNITED HEALTHCARE GROUP

SEPTEMBER 2017 - JAN 2019

• Update subscriber coordination of benefits information with Medicare, Medicaid, Commercial and various other insurance carrier claims to ensure proper payment processing.

• Advise subscribers of their respective health insurance benefit plans in conjunction with the requested service.

• Handle inbound subscriber telephone calls in call center environment consistently meeting average handle calls per hour set by management.

COSMETOLOGY EDUCATOR •EMPIRE BEAUTY SCHOOL • DEC 2014 - JUL 2017

• Prepare the classroom for instruction.

• Provide individual hands-on instruction to students during clinical rotation hours.

• Demonstrate proper techniques on a variety of cosmetology Plan Lessons in accordance with the curriculum and skills.

• Conduct student assessments on skills and techniques. SALON OWNER/MANAGER • NOMBLE SERWA • NOV 2008 – NOV 2014

• Manage and maintain the daily business operations of a fully functional hair salon.

• Interface with public and provide a multitude of services that enhance the appearance of clientele.

• Formulate and implement various marketing techniques to assure growth and client satisfaction.

• Responsible for merchandising, inventory and overall fiscal health of salon.

EDUCATION

Strayer University

Graduation Date 2020

Business Administration

VOLUNTEER EXPERIENCE/LEADERSHIP

As a member of Bethany Baptist Church, I volunteer on a continual basis. The skills that are required as I perform my duties include, secretarial and administrative, team player, flexibility, organization, time management, fundraising skills and public speaking. References Upon Request

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