Administrative Support & Operations Specialist

ASHLI K. JORDAN

“I BELIEVE IN DOING THE WORK RIGHT, PROTECTING INTEGRITY, AND SHOWING UP WITH PURPOSE.”

CONTACT

PROFILE

Washington, DC

301-***-**** **************@*****.***

TECHNICAL SKILLS

Microsoft Office Suite (Excel, Word, Access, PowerPoint, Outlook) Adobe Acrobat Photoshop Publisher Final Cut Pro ADP PeopleSoft Lotus 1 2 3 MRI Yardi CRM & database systems

Administrative and operations professional with 15+ years of experience supporting government agencies, education systems, and financial institutions. Proven expertise in enrollment, records management, regulatory compliance, accounts payable/receivable, customer service operations, and data reporting. Highly skilled in managing confidential information, coordinating crossfunctional workflows, and improving administrative processes. Recognized for accuracy, accountability, and clear written and verbal communication in fastpaced, compliancedriven environments.

SKILLS

EXPERIENCE

Office Administration & Operations Support

Records Management & Regulatory Compliance

Budget Analysis & Reconciliation

Accounts Payable / Accounts Receivable

Customer & Stakeholder Service

Data Entry, Reporting & Documentation

Audit Support & Compliance Monitoring

Scheduling & Timekeeping Administration

Confidential Information Handling

Process Improvement & Workflow Coordination

DISTRICT OF COLUMBIA PUBLIC SCHOOLS (DCPS)

Assistant, Strategy & Logistics Washington, DC

August 2018 – June 2025

Provided administrative and operational support to district offices by managing highvolume inbound calls, email correspondence, mail distribution (incoming/outgoing) and service requests.

Managed student enrollment and registration processes, collecting and verifying required documentation to ensure compliance with district and state requirements.

Coordinated community outreach and enrollment initiatives, organizing events and promotional activities to increase student enrollment and engagement.

Maintained accurate student records and consistently achieved successful annual enrollment audit results through strong attention to detail and compliance management.

Supported families throughout the registration process by providing guidance, resolving issues, and delivering high quality customer service.

Collaborated with school staff and community partners to promote enrollment opportunities and strengthen community relationships.

Performed records management and internal audits, ensuring accuracy and compliance with district policies and regulatory requirements.

Supported compliance and attendance reporting using district dashboards and internal data systems.

Administered employee time and attendance records, processed relocation requests, and maintained administrative documentation.

Coordinated with multiple internal departments to resolve issues, track workflows, and meet operational deadlines.

Prepared and distributed routine correspondence, reports, and documentation while maintaining strict confidentiality of student and employee records.

Selected Achievements

Supported compliance reporting impacting districtwide attendance and operational monitoring

Maintained accurate budget and purchasing records for multidepartment administrative functions

Served as a primary point of contact for internal and external stakeholders

GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT)

Background Investigator I

November 2017 – August 2018

Conducted background investigations for public safety candidates in accordance with federal, state, and organizational standards.

Reviewed and verified investigative files, identifying discrepancies, omissions, and compliance issues prior to final submission.

Conducted candidate interviews, records research, and documentation reviews across law enforcement, credit, and residency databases.

Obtained and analyzed credit reports and criminal history records to support risk assessment and suitability determinations.

Scheduled interviews and coordinated appointments with candidates and supervisory personnel.

Prepared detailed investigative summaries, reports, and recommendations under strict deadlines.

Responded to candidate and staff inquiries via phone and email, including timesensitive and emergency situations.

SOUTHERN MANAGEMENT

Leasing Professional Lanham, MD

October 2014 – July 2017

Exceeded leasing and occupancy goals through effective prospect qualification and customer engagement.

Managed billing inquiries, payment arrangements, and account resolution, ensuring continuity of resident services.

Coordinated with maintenance staff and vendors to ensure units were marketready for scheduled moveins.

Conducted property tours, resident orientations, movein/moveout inspections, and lease execution.

Processed rental applications, credit checks, and rental history verifications.

Maintained confidential resident records in compliance with company policies.

Supported outreach marketing efforts and analyzed competitor data to improve leasing strategies.

GINKGO RESIDENTIAL

Leasing Specialist Oxon Hill, MD

July 2013 – July 2014

Qualified prospects and conducted leasing presentations using detailed product knowledge.

Maintained accurate guest cards, traffic reports, and availability logs.

Processed applications, employment verifications, and credit screenings.

Collected rental payments and maintained organized resident files.

Assisted with renewals, resident outreach events, and eviction processes.

Ensured compliance with company procedures and timely coordination with maintenance teams.

TREASURY DEPARTMENT FEDERAL CREDIT UNION

Support Services Representative Washington, DC

June 2009 – March 2012

Managed correspondence operations including mail processing, wiring services, and card services.

Investigated and resolved debit and credit card disputes, chargebacks, and compliance cases.

Supported internal and external audits by maintaining accurate documentation.

Educated members on electronic banking services and financial protection products.

TREASURY DEPARTMENT FEDERAL CREDIT UNION

Loan Q&A Specialist Washington, DC

May 2007 – June 2009

Responded to member inquiries regarding accounts, balances, transfers, and loan products.

Interviewed and counseled members on financial services and credit options.

Analyzed financial information to assess credit risk and loan eligibility.

Coordinated loan documentation and ensured compliance with lending requirements.

TREASURY DEPARTMENT FEDERAL CREDIT UNION

Accounting Intern Washington, DC

September 2006 – March 2007

Assisted with daily accounting operations including accounts payable, fixed assets, and general ledger reconciliation.

Maintained financial records in accordance with GAAP and credit union standards.

Served as subject matter expert for Excel and Access database creation and maintenance.

Identified and assisted in recovery of over $900,000 related to an ATM reconciliation issue.

Prepared financial statements, journal entries, and special accounting reports.

EDUCATION

Johnson C. Smith University – Charlotte, NC

Bachelor of Arts, Communications May 2005

Contact this candidate