Compassionate Customer Service & Childcare Professional

Cheryl Henderson

** ****** ***** #***, ***********, WV 25404 304-***-**** ***************.***@*****.***

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Professional Summary

Compassionate and principled professional with extensive experience in customer service and child care. Known for going above and beyond to exceed expectations, guided by integrity and empathy. Adept at handling complex situations with patience and respect. Seeking to leverage my skills and dedication to contribute positively to a dynamic organization.

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Skills

- Exceptional Customer Service

- Effective Communication

- Patience and Empathy

- Time Management

- Conflict Resolution

- Documentation and Reporting

- Basic Computer Skills (Microsoft Office, CRM Software)

- Data Entry

- Typing

- Childcare & Babysitting

- Teaching & Tutoring

- Infant Care

- Caregiving

- Phone Etiquette

- Cleaning Experience

- Front Desk Management

- Clerical Experience

- Math Skills

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Work Experience

Credit Agent

Alorica/Eversource Remote

February 2023 – Present

- Assist customers in preventing service shut-offs by enrolling them in relevant programs.

- Handle payments and resolve billing issues with a focus on providing excellent customer service.

- Communicate effectively with customers to understand their needs and offer appropriate solutions.

Awake Overnight Counselor

Board of Child Care Martinsburg, WV

July 2021 – September 2022

- Provided care for children who experienced abuse or were unable to live at home.

- Conducted 15-minute bed checks, ensuring the safety and well-being of the children.

- Prepared meals, maintained cleanliness, and organized activities.

- Completed required paperwork and documentation accurately.

- Transported children to appointments and activities as needed.

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### Education

High School Diploma

Goodwill Excel Center Washington, DC

August 2019 – January 2021

- Graduated as Valedictorian of the class.

- Served as a Student Ambassador, representing the school positively.

- Participated in an all-women mentorship program, enhancing personal and professional development.

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Assessments

- **Workplace English** — Highly Proficient

- **Scheduling** — Proficient

- **Retail Customer Service** — Highly Proficient

- **Customer Focus & Orientation** — Highly Proficient

- **Brand Ambassador** — Expert

- **Sales Skills** — Proficient

- **Teamwork: Interpersonal Skills** — Expert

- **Data Entry: Accuracy** — Expert

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Additional Information

- Authorized to work in the US for any employer

- Date of Birth: August 21, 1978

- Nationality: African American

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