Dynamic Remote Customer Service Specialist with 30+ Years Experience
Resume:
AL
Angela Lockhart
SUMMARY
Dynamic Customer Service Specialist with over 30 years of experience in client-facing roles, specializing in building rapport and delivering exceptional support. Proven ability to manage customer inquiries and resolve complaints efficiently, highlighting strong multitasking and communication skills. Achievements include increasing store sales through personalized service strategies and ensuring high levels of guest satisfaction in a fast-paced environment. Committed to enhancing the customer experience and fostering lasting relationships beneficial to organizational success.
WORK EXPERIENCE
Goodwill Industries Donation Center - ADC Attendant Chattanooga, TN
03/2026 - 05/2026
Assisted customers with donation processing and sorting tasks efficiently.
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Maintained cleanliness and organization of the donation center to support operational flow.
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Operated material handling equipment to transport donated items safely.
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Trained new team members on donation procedures and safety standards for compliance.
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Collaborated with team members to improve daily operations and enhance customer service.
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Led community engagement initiatives to boost visibility and participation in the donation center.
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Participated in training seminars to enhance knowledge of industry best practices.
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Operated hand trucks, pallet jacks, and heavy machinery for material transfer.
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● Organized and stacked various materials to optimize storage space. Followed safety guidelines and regulations to minimize risks of injury or damage.
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Loaded and unloaded goods from the warehouse to trucks for shipping or storage.
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**********@*****.***
Chattanooga, TN 37412
Skills
● Guest Service
● Front Desk
● Microsoft Office
● Excel
● Microsoft Word
● Loan Origination
● Web Development
● Word Processing
● Troubleshooting
● Property Inspector Certification
● Microsoft Outlook
● Desktop Support
● Technical Support
● Operating Systems
● Data entry
● LAN
● Computer Networking
● Microsoft Windows
● QuickBooks
● Lending
● Management
● Store management
● Sales management
● Loan processing
● Computer skills
● Computer literacy
● Typing
● Computer operation
● Customer Service
● Hostess
● Sales
● Cash handling
Self Employed Contractor for Joyce Prince - Caregiver Signal Mountain
06/2021 - 09/2023
AtWork Personnel Services - Guest Service Representative Gatlinburg
05/2018 - 08/2018
Moved items between storage shelves and vehicles by loading and unloading efficiently.
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Delivered compassionate care and support to elderly clients, prioritizing their safety, comfort, and well-being
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Facilitated daily activities including bathing, dressing, grooming, and medication management
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Maintained a tidy and organized living environment for clients through light housekeeping responsibilities
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Prepared nutritious meals tailored to dietary restrictions and assisted with feeding as required
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Provided companionship and emotional support to alleviate feelings of loneliness and isolation
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Coordinated medical appointments and transportation arrangements for clients
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Engaged with healthcare professionals, family members, and other caregivers to ensure seamless continuity of care
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Administered medications accurately, adhering to prescribed dosages under the guidance of a nurse or doctor
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Implemented fall prevention strategies by identifying and removing hazards from the environment
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Documented daily observations, noting any changes in behavior or health conditions
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Supported clients with mobility challenges by utilizing proper transfer techniques and assistive devices when necessary
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Responded promptly during emergencies, such as falls or sudden illnesses, providing first aid assistance while awaiting medical help
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Demonstrated patience, empathy, and understanding when interacting with individuals experiencing cognitive decline or memory loss
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Cultivated positive relationships with family members through regular updates on their loved ones' well-being
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Assisted with end-of-life care, offering emotional support to both clients and their families
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Managed medical equipment like oxygen tanks, walkers, and wheelchairs to ensure optimal functionality
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● Answered phones and routed calls to the appropriate personnel Utilized Sun System Software to reserve, block off, and post rental statuses for timeshare units
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● Contacted timeshare owners to confirm their arrival for reservations
● Prepared key cards and welcome packets for expected incoming guests
● Cleaning
● Hotel experience
● Time management
● Negotiation
● Microsoft Excel
● Telemarketing
● Communication skills
● Office experience
● Retail sales
EDUCATION
Miller Motte College
Chattanooga, TN
No Degree: Cosmetology
08/2018
Mortgage Field Services
Mortgage Field Services Inspector :
Mortgage Field Inspection
08/2012
Western Governors University
Salt Lake City, UT
Web Development Certificate: Computer
Programming, B.S.
08/1993
Chattanooga State Technical Community
College
Chattanooga
Completed Coursework / MS Office
Certificate: Microcomputer Concentration
12/1992
Chattanooga State Technical Community
College
Chattanooga, TN
Completed Anatomy & Physiology w/lab,
Psychology 101, English Lit. 101, Nursing
12/1990
East Ridge High School
Chattanooga
High school diploma: General Studies
Winters Companies Inc - Store Clerk / Asst. Manager Chattanooga
03/2014 - 12/2016
Allied Finance Company, Inc - Loan Clerk / Customer Service Chattanooga
Conducted courtesy calls to ensure guest satisfaction, addressing any questions, concerns, or complaints
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Processed and recorded payments for timeshare rentals, as well as activities and merchandise offered to guests
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Arranged refreshments and organized weekly meet-and-greet sessions for guests to gather information from local entertainment vendors, zoos, outdoor activities, amusement parks, and restaurants
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● Set up and assisted guests with craft activities Conducted walkthroughs and room inspections to ensure cleanliness and maintenance between guests
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Prepared paperwork, reports, and refreshments for monthly board meetings
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Performed general clerical duties including answering phones, filing, faxing, copying, and data entry using Windows-based computers and MS Office suite
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Boosted sales and foot traffic by providing exceptional customer service, building personal connections with regular customers, and proactively preparing items for checkout in advance
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Processed lottery slips, enabling customers to participate in daily cash and weekly jackpot drawings; managed sales of individual scratch-off tickets and paid out winnings within store limits, directing larger payouts to lottery headquarters
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Assisted customers in locating available products and requesting special orders for items not in stock
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● Greeted and checked in products from vendors and suppliers Issued checks to vendors and filed invoices from vendors and fuel suppliers
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Managed charge accounts and processed payments for authorized business customers
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Suggested new products and supplied recommendations for product placement to enhance revenue and profit margins
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Operated the POS system for processing grocery and fuel purchases, facilitated the implementation of a new POS system, and memorized pricing data to minimize revenue loss during the transition
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Organized stockrooms and maintained a steady flow of stocking shelves, coolers, and supplies according to demand
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● Ensured store cleanliness and organized appearance inside and outside Generated daily, weekly, monthly, and yearly sales reports, balanced charge accounts, and managed cash drawers
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● Prepared daily bank deposits
Certifications
CompTia A+ and Web Development
Certification
10/2006 - 05/2014
National Home Equity, Inc - Loan Officer / Originator Chattanooga
07/2001 - 03/2006
Interviewed applicants to take loan applications, pulled credit reports via Equifax, checked credit references, and verified employment to assess creditworthiness
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Processed customer payments and addressed inquiries and complaints effectively
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Prepared and processed loan documents, facilitating the closing of new and renewed loans
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Created flyers, postcards, and other forms for billing notices, past-due account notifications, account renewal alerts, and new customer solicitations
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Organized filing systems for customer accounts and loan applications, ensuring accounts were kept updated
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● Counted and balanced cash drawers
● Conducted collections on overdue and delinquent accounts Charged off delinquent accounts and prepared them for attorney review and judgment filing
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● Compiled monthly and yearly delinquency and charge-off reports Generated daily, monthly, and yearly balancing reports utilizing Peachtree and Credex Systems software
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Collaborated with technical support specialists to troubleshoot Credex and Peachtree software issues
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● Prepared payroll and Social Security Tax checks
● Managed bank deposits
Executed data entry of Bail Bonding report information for two associated bail bonding companies
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Compiled Semi-Annual Bonding reports for Hamilton County Court Clerks concerning outstanding bonds for two bail bonding businesses
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Executed all other clerical and office tasks, including answering phones, organizing office space, filing, faxing, and maintaining office cleanliness
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Oversaw all stages of the lending process, diligently following up on all prospective leads
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● Collected and processed essential financial documentation from clients Collaborated closely with clients, realtors, and builders to resolve all inquiries stipulated by lenders
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Expanded the customer base through referrals from realtors, builders, and previous customers
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Reviewed and appraised credit and financial information, meticulously documenting all communications with interested parties in the mortgage process
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Scheduled and ordered appraisals and title searches in conjunction with clients and lenders
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Reviewed mortgage loan details with clients, persuasively selling the proposed loans
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● Coordinated and scheduled loan closings with all engaged parties Developed marketing flyers, brochures, and other promotional materials
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Executed general office duties, including answering phones, filing, and typing.
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LANGUAGES
English (Fluent)
Web Development
Learned CSS and HTML5 programming languages to build and develop a website
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