Care Services Coordinator with Healthcare Operations Expertise

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Sahar Bagherzadeh

*** * ***** **, ********, AZ 85225

480-***-**** *.************@*****.***

Professional Summary

Detail-oriented Care Services Coordinator with a proven track record in healthcare operations, patient

support, and service coordination. Skilled in streamlining processes, ensuring compliance, and

fostering communication among care teams, health plans, and patients. Experienced in managing

complex schedules, maintaining accurate records, and delivering exceptional customer service in

fast-paced environments.

Professional Experience

Care Services Coordinator, Arkos Health – Chandler, AZ May 2023 - May 2025

● Provided inbound and outbound phone support to transitional and post-acute teams, addressing

patient needs and ensuring timely communication.

● Explained services clearly to patients, obtained verbal consent, and ensured compliance with

care protocols.

● Scheduled and coordinated services for transitional, post-acute, and clinical teams in alignment

with health plan agreements.

● Acted as a liaison between referral sources, care teams, and health plans to streamline the

coordination of orders, supplies, and medical records.

● Maintained accurate patient charts by uploading orders, field documents, and requested records

for team accessibility.

Assistant Manager, White House Black Market – Gilbert, AZ October 2013 – January 2021

● Delivered exceptional customer service and assisted with merchandise selection.

● Managed customer calls, processed orders, and ensured accurate inventory organization.

● Created and maintained attractive product displays while adhering to company standards.

Inventory Support, Wal-Mart – Chandler, AZ December 2011 – December 2013

● Scanned, recorded, and verified inventory data with precision.

● Collaborated with the inventory team to complete projects on time and with accuracy.

● Assisted customers on the sales floor and optimized inventory organization by managing

overstock merchandise.Skills

● Healthcare Coordination: Skilled in patient communication, scheduling, and managing records.

● Customer Service: Strong interpersonal skills to address diverse needs.

● Technical Proficiency: Advanced in Excel, Word, PowerPoint, Outlook, and record systems.

● Scheduling & Planning: Efficient in managing team schedules and meeting goals.

● Time Management: Adept at prioritizing tasks and meeting deadlines.

● Teamwork: Strong collaborator across departments for smooth operations.

● Compliance: Ensures adherence to standards and regulations

Education

● Safety and Health Specialist Certificate

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