Administrative Assistant with Customer Service Experience

SUMMARY OF QUALIFICATIONS:

• Excellent oral and written communication skills

• Proven success in handling multiple priorities in busy office

setting

Proficiency in Microsoft Office applications

• Type 50 wpm, multi-line phones

• Work well independently and part of a team in

fast paced environments

WORK EXPERIENCE

CHICK FILA RESTAURANT

December, 2015 to Present

Hostess / Cashier

• Greet customers and assist with seating

• Conduct charity raffle events

• Assist dining room attendants

• Assist in restocking dining room supplies

Take customers’ food orders at the register

Help customers to resolve any discrepancies

regarding their food orders

BED, BATH & BEYOND

September, 2014 - November 2015

Cashier

• Assisted customers with in-store and online purchases

• Tracked daily sales for items sold

• Calculated discounts as appropriate

• Up-sell store merchandise during customer check-out

• Restocked items when required

GOODWILL INDUSTRIES OF CENTRAL FLORIDA

May, 2012 – June, 2014

Sales Associate

Greeted customers and assisted with purchases

Handled cash and credit card transactions

Balanced cash drawer at end of shift

Kept work area and dressing rooms free of clutter

Assisted with replenishing merchandise with daily inventory

Mystic School Transportation

July, 2011 – May, 2012

Customer Service Representative

Received calls for reservations for school private transportation

Assisted in logging confirmed reservations into computer

Made outbound calls to potential customers regarding their reservations

Regularly updated roster to ensure all the kids informations are current

Monitor the buses to make sure the kids get picked up on time

WORKFORCE OF CENTRAL FLORIDA

May, 2011 - August, 2011

Administrative Assistant

Conducted follow-up calls to secure leads for Staffing Specialists appointments

Scheduled and managed Outlook calendars

Conducted outreach efforts through mail, phone and email as a means to recruit eligible candidates or Staffing Specialist services

Completed employment verification for job seekers by phone, mail and email

Researched and identified new Employ Florida Marketplace registrations utilizing office listings from Employ Florida Marketplace and PREP (Priority Re-Employment Program)

Place follow-up calls to PREP online jobseekers and schedule appointments

Updated candidates job search progress/employment status on a daily basis using Microsoft applications

AVIS BUDGET CAR RENTAL, LLC.

June, 1999 – May, 2009

Claims Assistant - 2007 – 2009

Assisted in paying expense bills authorized by the Claim Adjusters and Managers

Requested police, ISO and Accurint reports from various databases

Generated letters for claims investigation and damage documentation

Supported Adjusters by submitting assignments to independent appraisers and vendors

Updated Excel spreadsheets with monthly statistics

Provided administrative support for Claims Director on an as needed basis

Claims Processing Clerk - 2003 – 2007

Ordered and obtained rental agreements per customers’ requests as well as vehicle history and maintenance records from various dealer locations for claims inquiries

Conducted internet searches to resolve returned mail pieces and handle file requests

Prepared and scanned all incoming mail, reports and rental agreements

Provided mailroom support and other clerical duties as needed

First Report Unit Representative -1999 – 2003

Processed auto and general liability insurance claims by phone

Submitted claims through national claims database for final review

Assisted customers with claim submission process and directed calls appropriately to assigned adjusters

EDUCATION

Guyana Secretarial School - Secretarial Science Diploma (1972)

Indian Educational Trust College - Diploma (1970)

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