Results-Driven Ops Leader - Remote Team Builder - 8+ Years

Jordan Stokes

Remote United States

817-***-**** ***********@*****.***

LinkedIn: www.linkedin.com/in/jordan-stokes101

PROFESSIONAL SUMMARY

Operations and people leader with 8+ years driving revenue growth and building high-performing teams of up to 30 employees. Proven success scaling operations, reducing turnover, and leading top-ranked business units nationally. Experienced in remote leadership, full-cycle recruiting, and workforce development. Focused on driving performance, scalability, and operational excellence within teams. KEY ACHIEVEMENTS

● Led #1 ranked operation in the United States (2 consecutive years)

● Managed and developed teams of up to 30 employees across multiple functions

● Trained and onboarded 1,000+ employees

● Delivered consistent district-leading revenue performance

● Maintained <10% employee turnover through leadership and development initiatives CORE SKILLS

Operations Management • Team Leadership & Development • Full-Cycle Recruiting Performance Management • Process Improvement • Workforce Planning Customer Experience Optimization • Cross-Functional Collaboration Remote Team Leadership • Training & Development • Revenue Growth Strategy WORK EXPERIENCE

Fedex Office Seattle, WA

Senior Operations Manager Jun 2022 – Dec 2025

● Led end-to-end operations for a high-volume business unit, overseeing financial performance, compliance, staffing, and customer experience

● Drove consistent performance exceeding revenue and service targets, resulting in the location ranking #1 nationally for two consecutive years

● Built and developed high-performing teams through strategic hiring, coaching, and performance management

● Reduced employee turnover to below 10% year-over-year by implementing targeted development and engagement strategies

● Managed scheduling, payroll alignment, and operational efficiency across a multi-role team environment

LA Fitness Dallas, Texas

Operations Manager Jun 2020 – May 2022

● Managed daily operations and performance of a team of 15–30 employees, including multiple department managers

● Generated district-leading revenue for 18 consecutive months through performance tracking and team development

● Implemented operational policies and procedures to improve efficiency and compliance

● Partnered with legal and safety teams to ensure regulatory adherence and risk mitigation My Eye Lab Dallas, Texas

Sales Manager Nov 2019 – Jan 2022

● Led sales operations and team performance, driving consistent monthly revenue exceeding

$40,000

● Designed and executed strategic growth plans to expand customer base and market presence

● Owned full-cycle recruiting, onboarding, and performance management of sales representatives

● Conducted market analysis to identify opportunities and improve competitive positioning Pie Five Dallas, Texas

Store Manager April 2016 – Aug 2018

● Managed full business operations including staffing, budgeting, inventory, and performance tracking

● Recruited, trained, and developed team members to support operational consistency and service quality

● Analyzed financial performance and implemented corrective actions to improve profitability Waffle House Dallas, Texas

Corporate Trainer Jun 2014 – Feb 2020

● Trained and developed over 1,000 employees across multiple locations

● Designed and implemented training programs to improve performance and consistency

● Conducted employee assessments, surveys, and coaching sessions to identify development needs AWARDS & RECOGNITION

FedEx Office Humanitarian Award (2024)

Awarded in recognition of exceptional courage, quick decision-making, and selfless action during a critical emergency, resulting in saving the life of a team member FedEx Office President's Club (2023 & 2024)

Awarded annually to the top performing store managers in the US based on sales revenue, customer satisfaction, and overall business performance. Ranked #1 store nationally two consecutive years.

EDUCATION

UNIVERSITY OF NORTH TEXAS Denton, Texas

Master of Science - Workforce Learning & Performance UNIVERSITY OF NORTH TEXAS Denton, Texas

Bachelor of Science – Business Administration and Management

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