Administrative Support / Front Desk Specialist

SHILPY

BAJAJ

***- ***-****

*************@*****.***

saskatoon, SK S6K 2R6

CONTACT

SKILLS

• Data entry

• Document preparation

• Recordkeeping

• Employee scheduling

• Shift coordination

• Onboarding support

• Maintaining staff records

Microsoft Office (Word, Excel,

• Outlook)

Google Workspace (Docs,

• Sheets, Drive)

• Front-desk reception

• Phone/email communication

• Professional client interaction

• Invoice/receipt handling

• Cash reconciliation support

• Inventory tracking

• Time management

• Multitasking

• Teamwork

• Reliability

• Problem-solving skills

• Cash handling

• Customer service management

• Scheduling appointments

Offering abilities in administrative support and customer service, leveraging skills in recordkeeping, scheduling, and communication to enhance operational efficiency. Experienced in handling sensitive information and supporting team coordination, with proficiency in Microsoft Office and Google Workspace to streamline processes and improve service delivery.

PROFESSIONAL SUMMARY

Administrative Support / Front Desk Coordinator

Family Pizza

Technical Executive & Customer Representative

CHD Consultancy

EXPERIENCE

September 2022 - Present

Managed front-desk operations, answering phone calls, responding to customer inquiries, and ensuring accurate communication with kitchen and delivery staff.

•

Maintained daily records including sales logs, customer orders, refunds, and issue reports, improving order accuracy and reducing mistakes by 15%.

•

Coordinated staff scheduling using employee availability, shift swaps, and peak-hour coverage, supporting smooth operations for 10+ team members.

•

Supported management with employee onboarding assistance, including collecting documents, updating staff contact lists, and preparing training schedules.

•

Created and updated inventory tracking sheets for ingredients and supplies, helping reduce stock shortages and improving reorder planning.

•

Prepared end-of-day administrative reports (cash summary, delivery totals, cancellations), contributing to faster closing and improved reporting accuracy.

•

September 2019 - August 2022

Coordinated client onboarding and service support, maintaining customer profiles, service requests, and follow-up logs using Excel/Google Sheets, improving response tracking and closure time.

•

Prepared and maintained technical documentation including SOPs, client reports, internal notes, and meeting minutes, ensuring accurate communication between stakeholders and teams.

•

Assisted management in hiring support activities, including screening candidate information, scheduling interviews, updating recruitment trackers, and compiling performance feedback summaries.

•

• Administrative skills

• Scheduling

• Staff management

• Staff supervision

• File management

• Typing speed

• Project management

• Electronic recordkeeping

• Mail handling

• Records maintenance

• Proficiency in [software]

• Administrative writing

• Recordkeeping expertise

• Record preparation

• Phone call direction

• Customer service

• Training and mentoring

• Office management

• Front desk management

LANGUAGES

• English

Advanced

• Hindi

Advanced

• Punjabi

Advanced

HR Assistant

ICL GROUP OF INSTITUTIONS, AMBALA, HARYANA

Delivered training coordination support by creating session schedules, tracking attendance, distributing training materials, and collecting feedback for continuous improvement.

•

Managed customer communication across phone and email, resolving service issues and escalating technical queries to internal teams, maintaining high satisfaction and timely resolution.

•

• Organized meetings, conferences and seminars.

Provided leadership and direction to staff to ensure organizational

• efficiency and effectiveness.

• Designed innovative solutions to resolve challenging problems. Developed and implemented strategy to increase customer

• satisfaction.

• Prepared staff work schedules and assigned specific duties. Reviewed financial statements, sales reports, and other performance

• data to measure productivity

Organized and guided activities such as sales promotions requiring

• coordination with other department managers.

November 2017 - August 2019

Provided recruitment support by drafting job descriptions and

• assisting in candidate sourcing.

Guided performance review tracking process, ensuring timely

• feedback and evaluations for staff.

Monitored employee attendance records, addressing discrepancies to

• uphold company standards.

Assisted in development of HR policies, aligning with organizational

• goals and compliance.

Assisted in organizing employee engagement initiatives, fostering a

• positive workplace culture.

Managed onboarding documentation, facilitating a smooth transition

• for new team members.

Supported performance appraisal processes, collecting and organizing

• feedback from supervisors.

Supported benefits administration by providing information and

• assistance to employees regarding options.

Managed documentation for disciplinary actions, ensuring compliance

• with HR policies.

Provided guidance on HR policies, assisting employees in

• understanding their rights and responsibilities. Assisted in maintaining HR database, ensuring data integrity and

• accessibility.

Organized employee training schedules, balancing departmental

• needs with staff availability.

Coordinated training logistics, including venue arrangements and

• materials distribution for sessions.

Delivered support for benefits enrollment, guiding employees through

• selection process.

Post-Graduation Diploma in Technology Management

Saskatchewan Polytechnic, MOOSE JAW CANADA

Master of Science in Computer Science

University of Kurukshetra

Bachelor of Science in Computer Science

University of Kurukshetra

EDUCATION

April 2023

• Participated SEMINARS, GROUP DISCUSSIONS,PRESENATIONS. References available upon request

REFERENCES

VOLUNTEER EXPERIENCE

Planned volunteer appreciation events, ordered gifts, and coordinated

• other ways to thank volunteers for service.

Data entry, Filing, Document preparation, Recordkeeping, Inbox management, Meeting support, Employee scheduling, Shift coordination, Onboarding support, Maintaining staff records, Confidentiality & sensitive information handling, Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Drive), POS systems, Printing/scanning, Front-desk reception, Phone/email communication, Issue resolution, Professional client interaction, Daily reporting, Invoice/receipt handling, Cash reconciliation support, Inventory tracking, Order coordination, Time management, Multitasking, Teamwork, Attention to detail, Reliability, Professionalism CORE SKILLS

Contact this candidate