Practice Supervisor & Office Manager Resume

JENNIFER CHARPENTIER

**********@*****.*** 914-***-**** Brooklyn, NY 11213

EXPERIENCE

May 2021-October 2022

ProMed Staffing, New York, NY

Practice Supervisor/New York Presbyterian- Brooklyn Methodist Hospital

● Supervise staff and support physicians, nurses with patients scheduling

● Answer phone inquiries, communication with different departments

● Oncology support, Supervise GYN, Hematology, Infusion Oncology

● departments inpatient/outpatient scheduling

● Proficient in Epic, WQ Management and Phone line Management

● Supervise GYN, Hematology, Infusion oncology team on inpatient/outpatient and clerical duties

● Maintain effective relations with all company employees at various levels of organization

● Supervise a large staff of professionals

● Medical Billing, terminology with treatments

● Proficient with HIPAA Regulations

● Responsible for training and staff development

● Insurance coverage verification

● Referral attachments/assigned

125th St Braces, Harlem, NY December 2019 –May 2022 Office Manager

● Prepare communications, such as memos, emails, invoices, reports and other correspondence

● Schedule appointments, maintain calendars and coordinate staff and other meetings

● Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

● Track status, orders, purchases, and maintains or distributes supplies as needed

● Answer/redirects calls, greet visitors and manage department supplies and inventories

● Update and maintain medical documents and administrative records into the database

● Coordinate reservations for transportation, restaurants and more

● Create and maintain filing system both physically and electronically American Dental Care, Irvington, NJ June 2016 – May 2019 Treatment Coordinator /Office Manager

● Responsible for insurance billing via electronic submission and paper claims

● Conduct insurance verification, collections of co-payments and fees for service

● Submitted and processed insurance pre-authorizations and rejected EOB’s

● Generated, reviewed and implemented patient satisfaction surveys

● Supervise the production of new patient and referral source reports

● Present patients with treatment plans recommended by the doctor at the end of appointment

● Submit claims for pre-treatment approval for all PPO insurances

● Perio chart assisting, track unpaid claims, clean and set-up rooms when necessary

● Manage a team of 20 professionals

EDUCATION

GRACE INSTITUTE, NEW YORK, NY

Interdisciplinary Studies

Business Administration Certificate, 2011

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Google Suite, Business Writing, Bilingual Speaker Creole, Quick learner, self starter, Zoom, EagleSoft, Epic

Contact this candidate