Customer Service & Care Professional with Healthcare Focus
Resume:
stephanie vilarreal
San Antonio, TX *****
***********@*****.***
Professional Summary
Stephanie Villarreal
San Antonio, tx 78242
***********@*****.***
I am writing to express my interest in the position at within your company. With a strong background in customer service, healthcare support, and attention to protocol, I am confident in my ability to deliver high-quality and professional specimen collection services. I bring a calm, compassionate demeanor that helps patients feel at ease during what can be a stressful process. I understand the importance of accurate labeling, proper handling, and following strict procedures to ensure the integrity of each sample. I am reliable, detail-oriented, and committed to maintaining confidentiality and safety in all aspects of patient care. I am also nearly finished with my certification in [insert relevant program if applicable—EKG, RT, etc.], further deepening my knowledge of patient care and healthcare environments. I am eager to bring my skills and professionalism to your team and contribute to your mission of providing dependable, respectful service to every client.
Thank you for your time and consideration. I look forward to the opportunity to speak with you further about how I can be an asset to your team.
Sincerely,
Stephanie
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner / E-commerce
Essential treasure Palace-San Antonio, TX
January 2024 to Present
I operate a family-run online store through Amazon, managing product sourcing, customer service, marketing, and order fulfillment. I oversee all aspects of the business including inventory, listings, branding, and sales strategies.
Independent Contractor
Cornershop by Uber-San Antonio, TX
June 2021 to Present
I am a personal shopper and deliver groceries for Uber’s delivery service Uber Driver
Uber-San Antonio, TX
January 2019 to Present
I am an independent contractor for Uber and transportation experience with merchandise pets and people Voulenteer
Alpha Recovery Corp-San Antonio, TX
January 2017 to Present
I want to get back to the community once I create a platform for myself after I get out of school I want to learn about addiction and behavioral aspect of it so that’s why I volunteer Caregiver/Personal Assistant
Independent contractor-San Antonio, TX
September 2014 to January 2023
I’m currently a caregiver who is an independent contractor. I’ve been working private pay for this family since 2014 when my client needed physical therapy all the way to hospice and client had dementia at the end of my assignment before experiencing in 2023 driver helper
UPS-San Antonio, TX
October 2018 to September 2021
• i delivered products or equipment to customers and clients. As a helper i was responsible for all tasks with the exception of driving, such as loading and unloading the truck, interacting with customers, and filling out paperwork to record deliveries
Remote Customer Service Representative
Arise platform(client Turbo Tax)-San Antonio, TX
May 2015 to February 2021
• Was employed only during tax season months from 2015 till 2021 and did the following
• Performed customer service surveys
• Resolved customer information and complaints
• QuickBooks assistance
• Turbotax questions assistance
• Turbotax tech-support
• Assisted customers with a warm and professional attitude
• Managed client records
Medicare Part D Customer Communications Specialist Coventry Health Care
October 2011 to February 2014
Responsibilities:Served as an Medicare Part D Associate Customer Communications Specialist in support of Coventry's medical benefits annual enrollment period. Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified Education
Associate's in License chemical dependency counselor Sac online-San Antonio, TX
August 2021 to Present
Vocational college in Medical Assisting
Kaplan College-San Antonio-San Pedro-San Antonio, TX August 2007 to October 2008
High school diploma or GED in High school
Sidney Lanier Center-San Antonio, TX
August 1995 to June 1999
Skills
• Communication skills
• E-commerce
• Load & Unload
• Quality Inspection
• Medical Records
• English
• Marketing
• Shipping & Receiving
• Analysis skills
• Insurance Verification
• Time Management
• SEO
• Packaging
• HIPAA
• Order Picking
• EMR Systems
• Customer service
• Medical terminology
• Inventory Control
• Pallet Jack
• Delivery Driver Experience
• Documentation review
• Materials Handling
• ICD-9
• Quality Control
• Logistics
• Sales
• Epic
• Spanish
• Medical Coding
• Microsoft Word
• Leadership
• Computer literacy
• Project management
• Social media management
• Microsoft Excel
• RF Scanner
• ICD-10
• Hospital Experience
• Bilingual
• Warehouse Experience
• CPT Coding
• Order Picker
• Medical Billing
Certifications and Licenses
Non-CDL Class C
Additional Information
volunteer at methods clinics and alpha recovery homes
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