Warehouse Supervisor with Proven Efficiency Gains

Susan Uhlrig

Topeka, KS

Work Experience

Warehouse Supervisor/DME Delivery Driver

WilBea Medical Equipment Topeka, KS

November 2018 to February 2026

• Trained new hires on proper equipment operation and safety procedures

• Collaborated with cross-functional teams to ensure timely delivery of products to customers

• Maintained accurate records of inventory levels, ensuring optimal stock levels at all times

• Conducted regular audits to identify areas for improvement and implement corrective actions

• Monitored employee performance, providing feedback and coaching as necessary for continuous improvement

• Closely monitored warehouse expenses, identifying cost-saving opportunities without compromising quality or efficiency

• Maintained a clean and organized work environment in compliance with health and safety regulations

• Implemented a quality control program to ensure accuracy and integrity of outgoing shipments

• Conducted performance evaluations for warehouse staff, identifying areas for improvement and providing training as needed

• Managed the receiving, storing, and shipping of products while maintaining accurate records of all transactions

• Mentored team members on best practices in warehouse operations, fostering professional growth and development

• Closely monitored product expiration dates and implemented FIFO (First In First Out) system to minimize waste

• Coordinated with Manager to ensure a timely delivery of medical equipment.

• Maintained compliance with regulatory requirements such as OSHA guidelines and hazardous materials handling protocols

• Delivered medical equipment to customers in a timely and efficient manner.

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions.

• Adhered to all traffic laws and regulations while operating company vehicles.

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption.

• Ensured the safe handling and transportation of equipment.

• Collaborated with manager to coordinate daily delivery schedules.

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc.

• Reported any vehicle maintenance or repair needs promptly to my manager.

• Maintained cleanliness and organization of company vehicles at all times.

• Followed established safety protocols for loading/unloading medical equipment to and from my van.

• Received multiple commendations from customers for exceptional service.

• Maintained a clean driving record throughout my time as a driver.

• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays.

• Assisted in warehouse operations during downtime periods as needed.

• Trained new drivers on company policies, procedures, and safe driving practices. Packer

MARS Topeka, KS

April 2015 to October 2018

• Maintained cleanliness and sanitation standards in the packaging area to meet food safety regulations.

• Inspected packaged products for quality control, identifying any defects or issues.

• Collaborated with team members to meet production targets and deadlines.

• Followed standard operating procedures (SOPs) for packaging processes.

• Managed inventory levels by monitoring stock levels and replenishing supplies as needed.

• Assisted in the loading and unloading of materials onto packaging machines.

• Performed routine maintenance on packaging equipment to ensure optimal performance.

• Adhered to all health and safety guidelines while working in the packaging area.

• Communicated any equipment malfunctions or maintenance needs to supervisors promptly.

• Trained new employees on proper packaging procedures and safety protocols.

• Collaborated with quality control team to resolve any product-related issues.

• Participated in continuous improvement initiatives to enhance efficiency in the packaging process.

• Contributed ideas for process improvements that resulted in cost savings.

• Worked overtime as needed during peak production periods. Porter, Server

BNSF Topeka, KS

August 2011 to October 2015

• +-Provided accurate information about menu items, daily specials, and promotions to enhance guest experience

• Assisted in training new host/hostess team members on restaurant procedures and customer service standards

• Collaborated with management to develop strategies for improving guest satisfaction ratings

• Resolved guest complaints or concerns promptly by listening attentively and offering appropriate solutions within company guidelines.

• Coordinated special events such as private parties or large group reservations with attention to detail to ensure seamless execution

• Developed strong relationships with regular customers through personalized greetings and remembering their preferences.

• Assisted in maintaining cleanliness and organization of dining area, including resetting tables and restocking supplies

• Provided exceptional customer service by addressing guest inquiries, concerns, and special requests with professionalism

• Maintained knowledge of menu items, daily specials, and beverage offerings to provide detailed information to guests

• Worked closely with management team to resolve any guest complaints or issues in a timely manner

• Assisted in training new host/hostess staff members on restaurant procedures and customer service standards

• Supported server team by running food orders from the kitchen to designated tables accurately and efficiently

• Ensured proper presentation of dishes before delivering them to guests' tables for an enhanced dining experience

• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail for order accuracy.

• Demonstrated strong problem-solving skills when handling difficult situations or dissatisfied customers

• Assisted in coordinating private events by managing reservations, seating arrangements, and special requests.

• Contributed towards creating a positive work environment through effective teamwork and communication.

• Demonstrated excellent time management skills by efficiently prioritizing tasks during busy shifts

• Maintained knowledge of restaurant policies, procedures, and safety guidelines to ensure compliance at all times Employee Training Coordinator

Cracker Barrel Olathe, KS

May 2009 to August 2011

• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process.

• Facilitated engaging training sessions using a variety of instructional techniques to enhance participant learning experience.

• Mentored and coached employees to improve their job performance and enhance their professional growth.

• Served as a resource person for managers seeking guidance on employee development strategies.

• Earned high satisfaction ratings from participants through effective delivery of engaging and informative trainings.

• Developed and maintained training records, ensuring compliance with regulatory requirements.

• Trained new servers on restaurant policies, procedures, and customer service standards to ensure consistent quality of service

• Conducted ongoing training sessions to enhance server skills in areas such as menu knowledge, upselling techniques, and conflict resolution

• Organized periodic refresher courses for existing servers to reinforce knowledge of menu items, specials, and wine pairings

• Coordinated with kitchen staff to conduct food tasting sessions for servers to familiarize them with the menu offerings

• Provided ongoing support and assistance to new hires during their initial weeks on the job until they became fully proficient in their roles

• Implemented a shadowing program where trainees observed experienced servers in action to learn best practices Rural Mail Carrier Associate

United States Post Office Rural Carrier Grinnell, IA June 2007 to April 2009

• Operated mail processing equipment such as sorting machines and postage meters with precision and efficiency

• Sorted and processed incoming mail, ensuring accurate delivery to the appropriate recipients

• Maintained a high level of attention to detail when verifying addresses, names, and other important information on envelopes

• Assisted in the organization and distribution of bulk mailings, including newsletters, promotional materials, and invoices

• Performed quality control checks on processed mail to ensure accuracy and compliance with postal regulations

• Managed inventory of mailing supplies such as envelopes, labels, stamps, and packaging materials

• Maintained cleanliness and organization in the mail processing area to optimize workflow efficiency

• Adhered to strict security protocols when handling sensitive or confidential documents during the sorting process

• Utilized computer software systems for tracking incoming/outgoing packages and updating recipient information as needed

• Collaborated with other departments (e.g., customer service) to resolve any issues related to misrouted or undelivered mail items promptly

School Custodian

Grinnell-Newburg School District Grinnell, IA

July 1992 to April 2009

• Maintained cleanliness and sanitation standards in classrooms, offices, restrooms, and common areas

• Performed routine cleaning tasks such as sweeping, mopping, dusting, and vacuuming

• Ensured proper disposal of waste materials according to established guidelines

• Stocked and replenished supplies in restrooms and other designated areas.

• Operated cleaning equipment including floor buffers, carpet cleaners, and power washers.

• Responded promptly to requests for spills or other cleaning emergencies.

• Assisted with setting up rooms for special events or meetings as needed.

• Followed safety protocols when handling hazardous chemicals or operating machinery.

• Reported any damages or malfunctions of equipment to the appropriate supervisor.

• Implemented time-saving strategies that improved efficiency in daily tasks.

• Collaborated with colleagues on team projects such as deep cleanings during school breaks.

• Demonstrated excellent attention to detail when inspecting classrooms after events for cleanliness standards compliance.

Education

CMA Certified Medical Aide (Certificate)

Marshalltown Community College Marshalltown, IA

August 1991 to August 1991

CNA Certified Nursing Assistant (Certificate)

Mayflower Homes Grinnell, IA

July 1989 to August 1989

Pharmaceutical technician (College)

Marshalltown Community College Marshalltown, IA

August 1987 to May 1989

High school diploma

Grinnell Senior High Grinnell, IA

August 1986 to May 1987

Skills

Management Microsoft Office Hiring Load securement Record keeping Organizational skills Customer service Driving Route driving Warehouse supervisor experience Leadership Supervising experience Attention to detail Dedicated driving routes Manufacturing Warehouse experience Time management Client communication Office supply management Food safety Delivery driver experience Communication skills Cleaning Certifications and Licenses

Driver's License

Non-CDL Class C

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