Remote Customer Support & Client Services Professional

KINJAL CHAHWALA

REMOTE CUSTOMER SUPPORT CLIENT SERVICE PROFESSIONAL

Ventnor, NJ 609-***-**** **************@*****.*** PROFESSIONAL SUMMARY

Dedicated customer-focused professional with 8+ years of experience supporting patients, healthcare providers, and administrative teams in fast-paced service environments. Proven ability to communicate effectively by phone, resolve customer concerns, coordinate scheduling, maintain accurate records, and deliver exceptional client experiences. Strong organizational, problem-solving, and multitasking skills with experience managing high-volume interactions, documenting information accurately, and working independently while maintaining professionalism. Comfortable utilizing multiple computer systems, electronic records, email communication, and virtual collaboration tools. Returning to the workforce after a purposeful family caregiving leave while maintaining current knowledge of technology, customer service best practices, and remote communication tools.

CORE COMPETENCIES

• Customer Service & Client Support

• Inbound & Outbound Phone Communication

• Account Documentation & Record Management

• Appointment Scheduling & Coordination

• Customer Relationship Management

• Problem Resolution & Escalation Support

• Data Entry & Information Verification

• Virtual Communication & Remote Collaboration

• Multitasking & Time Management

• Administrative Support

• Professional Written & Verbal Communication

• Microsoft Office Suite

• Electronic Records Systems

• Team Collaboration

• Attention to Detail

PROFESSIONAL EXPERIENCE

Family Caregiver

September 2024 – Present

• Managed household operations, budgeting, scheduling, and administrative responsibilities while maintaining strong organizational and communication skills.

• Continued professional development in customer service, technology, virtual communication tools, and administrative support best practices.

Director of Pediatric Operations Angelic Health Practice Group May 2024 – September 2024

• Served as a primary point of contact for patients, families, providers, and staff, ensuring positive customer experiences and effective communication.

• Assisted with scheduling coordination, account follow-up, billing inquiries, and documentation of patient interactions.

• Resolved service concerns professionally and efficiently while maintaining confidentiality and accuracy.

• Managed office communications, administrative processes, and record updates using electronic systems.

• Collaborated with team members to improve workflow efficiency and service quality.

• Maintained accurate documentation and ensured compliance with organizational procedures. Director of Operations Health First Primary Care April 2021 – October 2023

• Supported patients and staff across seven medical centers by coordinating communication, scheduling, and operational support activities.

• Managed high volumes of phone calls, inquiries, appointment requests, and follow-up communications.

• Maintained detailed records and monitored account information, ensuring accuracy and timely resolution of issues.

• Assisted patients with questions, service concerns, and administrative requests while providing professional customer service.

• Worked independently to prioritize tasks, meet deadlines, and support multiple locations.

• Collaborated with cross-functional teams to improve service delivery and customer satisfaction.

CEO Port Orange Internists

September 2017 – April 2021

• Oversaw daily customer service, scheduling, patient communications, and administrative support functions for a busy healthcare practice.

• Built strong relationships with patients, providers, insurance representatives, and community partners.

• Handled escalated concerns and resolved issues through effective communication and problem-solving.

• Maintained accurate electronic records and documentation while ensuring confidentiality.

• Coordinated appointments, follow-ups, and service-related communications.

• Supported office operations while delivering a high level of professionalism and customer care. EDUCATION

MBA, Healthcare Management

Davenport University

Doctorate of Medicine

Windsor University School of Medicine

Bachelor of Science

Widener University

ADDITIONAL QUALIFICATIONS

• 8+ years of experience providing customer-facing support in healthcare environments.

• Strong active listening, communication, and conflict-resolution skills.

• Experienced handling confidential information with professionalism and discretion.

• Proficient with electronic record systems, email communication, data entry, and Microsoft Office applications.

• Ability to work independently in remote environments while maintaining productivity and accountability.

• Proven track record of delivering positive service experiences and building strong customer relationships.

Contact this candidate