Experienced Customer Service Specialist with Healthcare Focus

Melissa Carelock

** *.*. ******* **. Hazlehurst, GA 31539 Cell: 912-***-****/*****************@*****.***

Customer Service Representative

Experience

Vista Park Health & Rehabilitation- Douglas, GA. 912-***-****

Housekeeping, 06/2023-09/2023

Cleans and sanitizes rooms. Vacuums, sweeps floors, carpets, and rugs. Makes beds and changes linens. Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops. Replenishes toiletries and towels. Empties trash receptacles. GI rooms once monthly.

Applying Healthcare (Metz) - Baxley, GA 912-***-****

Housekeeping

Cleans and sanitizes rooms. Vacuums, sweeps floors, carpets, and rugs. Makes beds and changes linens. Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops. Replenishes toiletries and towels. Empties trash receptacles. GI rooms once monthly.

Tender Care- Douglas, Ga

Personal Care Assistant, 03/2018 to 06/2018

Personal care aides are responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games. Additionally, personal care aides might consult with a client's family members to address their concerns regarding the client's health, nutrition, and overall well-being.

ResCare Homecare-Baxley, GA

Personal Care Assistant, 06/201*-**-****

Personal care aides are responsible for light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. They also engage clients in activities like reading, talking, and playing games. Additionally, personal care aides might consult with a client's family members to address their concerns regarding the client's health, nutrition, and overall well-being.

Wal-Mart-Baxley, Ga

Pharmacy Cashier, 06/201*-**-****

●Knowledge of cash registers and scanners

●Interpersonal skills dealing with a mass number of everyday customers

●Knowledge of store locations and merchandise

●Intensive Computer based training program

●Remedial Tasks (when shortened staff)

●Proficient in sales

●Greet customers with a positive attitude and a smile

●Ring out the customers efficiently

●Maintain a safe and clean work environment for customers

Allied Metal Recycling- Metter, GA

Administrative Assistant 07/2009-02/2010

●Doing administrative and clerical tasks (such as scanning or printing)

●Preparing and editing letters, reports, memos, and emails

●Running errands to the post office or supply store

●Arranging meetings, appointments, and executive travel

●Answering phone calls and taking messages

●Maintaining folders on servers

●Recording meeting minutes

●Liaising with teams and units

●Tracking petty cash

●Covering reception

●Communication (written and verbal)

●Prioritization and problem-solving

●Organization and planning

●Research and analysis

●Attention to detail

●Customer service

●Phone Etiquette

●Discretion

●Emotional Intelligence

●Responsibility

●Teamwork and delegation

●Management and training

●Flexibility and efficiency

TQ Constructors, Inc. - Metter, GA

Administrative Assistant/ Customer Service Representative

09/200*-**-****

●Summary of Skills:

●Experience of handling administrative, secretarial, and clerical duties

●Possess general accounting, negotiation, and coordination skills

●Ability to supervise and manage on-site and off-site construction activities

●Skilled in working with Word, Excel, PowerPoint, and Adobe Acrobat

●Ability to process invoices for payments to vendors and staff

●Proficient in drafting reports, emails, letters, and other official documents

●

●Work Experience:

●Managing reports, memos, and correspondence for internal and external purpose

●Answering telephone calls, emails, and letters from existing and new customers

●Scheduling, organizing, and coordinating business meetings and conference calls

●Making travel arrangements for executives and preparing expense vouchers for accounting purpose

●Maintaining and ordering office supplies for main office and branch

●Ensuring confidentiality of company's documents and timely starting and completion of projects

●Assisting in drafting contracts and bids in a timely manner

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