Application Support & Operations Specialist

ALTAF SHAIKH

(Application Support Engineer Technology Consulting IT Operations Production Support) Location: Nashik, Maharashtra, India

Mobile: +91-996******* I E-mail ID- ***************@*****.*** LinkedIn: linkedin.com/in/altaf-shaikh-386951251

GitHub: github.com/asbroaltaf

Detail-oriented IT professional with 2.5 years of experience in Application Support, Production Support, Incident Management, IT Operations, and Client Support environments. Skilled in ServiceNow, SQL, Linux, AWS Cloud, troubleshooting, operational reporting, and cross-functional collaboration. Experienced in handling production incidents, backend validation, SLA-driven support activities, and stakeholder coordination. Strong analytical, communication, and problem-solving abilities with exposure to enterprise applications and consulting-oriented work environments.

WORK EXPERIENCE

Aureole Tech Pvt. Ltd. IT Analyst – Application & Operations Support Nashik, Maharashtra Dec 2023 – Present

Managed and resolved incidents, service requests, and operational tickets using ServiceNow while ensuring SLA compliance.

Collaborated with cross-functional teams and stakeholders for issue resolution, task tracking, and operational support activities.

Monitored application operations and performed backend validation using SQL queries to ensure data accuracy and system reliability.

Assisted in troubleshooting production issues, performing root cause analysis, and supporting issue resolution processes.

Prepared operational reports, dashboards, and documentation using Excel and MS Office tools.

Supported process improvement initiatives through SOP creation, audit documentation, and knowledge base updates.

Worked on Linux and Windows environments for monitoring services, log analysis, and application support activities.

Assisted in API validation and testing activities using Postman.

Maintained professional communication with internal teams and stakeholders through email and support channels.

Supported operational scheduling, follow-ups, and coordination activities in a fast-paced support environment. Key Technologies:

ServiceNow, Jira, SQL, Oracle, MySQL, Linux, Windows Server, AWS, Java Applications, Postman, GitHub EDUCATION

Sir Visvesvaraya Institute of Technology Bachelor of Engineering (Information Technology) Nashik 08.2018 – 04.2023

CGPA: - 7.77

S. G. Junior College, Sinnar, Nashik, (HSC) 02.2017 - 02.2018 PERCENTAGE: - 62.77

SKILLS

• Programming & Development: Java, Python, SQL, PL/SQL, JavaScript, HTML, CSS, Basic Node.js concepts, API Basics

• Technology Consulting & Application Support: Application Support, Production Support, Incident Management, IT Operations, Issue Triage, Root Cause Analysis (RCA), SLA Management, Troubleshooting, Stakeholder Coordination, Client Support

• Database Technologies: Oracle Database, MySQL, SQL Queries, Joins, Subqueries, Backend Data Validation, Data Manipulation, Basic PL/SQL, Data Reconciliation

• Operating Systems & Infrastructure Support: Windows Server, Linux/UNIX, Server Monitoring, Log Analysis, Service Health Checks, Basic System Administration, Network Troubleshooting

• Ticketing & ITSM Tools: ServiceNow, Jira, Incident Handling, Change Management, Release Coordination, Escalation Handling, ITIL Concepts

• Enterprise Applications & Middleware: Java-based Applications, Postman, WebLogic Exposure, Apache Server Concepts, Backend Support, Application Monitoring

• Cloud & Infrastructure: AWS (EC2, S3, IAM, VPC, RDS, Lambda, Route 53), Access Management, Cloud Fundamentals

• Automation & Scripting: Shell Scripting, PowerShell, Python Automation for Operational Tasks and Monitoring

• Monitoring & Operations: Alert Monitoring, Operational Reporting, Availability Tracking, Batch Monitoring, Routine Health Checks, Operational Support

• Version Control & Tools: Git, GitHub, Postman, MS Office, Advanced Excel

• Reporting & Documentation: Advanced Excel (VLOOKUP, HLOOKUP, Pivot Tables, Formulas), SOP Documentation, Audit Support, Compliance Reporting, Knowledge Base Documentation

• Methodologies & Practices: SDLC, Agile, Scrum, DevOps Basics, Process Improvement, Cross-functional CollaborationPROJECT

Shoulder Surfing Resistant Graphical Authentication System Developed a secure graphical authentication system designed to reduce shoulder surfing attacks using dynamic graphical password techniques.

Frontend: HTML, CSS

Backend: Python

Database: MySQL

CERTIFICATIONS & ACHIEVEMENTS

AWS Cloud Practitioner Certified: Pune 09.2023 - 01.2024 Achievement: Supported application monitoring and issue resolution in SLA-driven production environments. POSITION OF RESPONSIBILITIES

Member, College Committee Nashik 2020 – 2022

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