Administrative Professional with 20+ Years Experience

Juanita B. Maldonado

*** *. *** * ********,Texas 78380 361-***-****

*****************@*****.***

Summary

Over 20 years of general office experience; ability to work in a fast-paced environment, and strong organizational skills. Extremely detail-oriented, ability to handle all information with utmost confidentiality, comply with strict deadlines, ability to operate at a high level of stress with intelligence while interacting with coworkers,clients,attorneys or physicians. Experience

Vision Technology Brook Army Medical Center Oct-2023- Oct 2025 Gastroenterology Department of Medicine scheduling surgical procedures for 13-15 physicians daily. Contacting or communicating with patients for surgery. Processing veteran referral requests for medical procedures. Informing patients of procedure preparations for surgery. Corresponding with physicians for prescription refills or patient concerns. Assisted front desk checking in or out patients and scheduling new or follow up appointments. The Aurora Group BAMC ROI Department Jan 2023 - Oct 2023 Experience supporting Administrative duties at Brooke Army Medical Center in the Release of Information Department.

Advanced level skills in Microsoft Office software suite - Word, Excel, Outlook. Ability to understand, speak, read, and write the English language as well as communicate effectively with all levels of employees, Government Representative, and outside contacts.

Strong interpersonal skills, ability to work alone or as part of a team. Daily scanning, filing, and labeling medical records along with consistent multitasking.

Contacting patients for additional information if needed. Answering emails and phone calls to request medical documents. Excellent computer software experience

HILLIARD LAW Legal Assistant Mar 2019 - Oct 2022 Processing legal contracts for Mass Tort lawsuits. Proofreading processing using Advologics software, using Excel, word, Docusign, Right Signature software.

Daily scanning, filing, and labeling files along with consistent multitasking contacting potential new clients to verify casefile information remains updated. Utilizing technology and case management software to manage matters and refer to dashboards and reports to understand the docket on a macro and micro level. Prioritizing multiple projects and responsibilities to deliver results ahead of schedule. MCCI MEDICAL GROUP Front Desk/Medical Records Clerk Jan.2018- Feb. 2019 Processing and uploading incoming fax, correspondence, and medical records for clinic physicians

Answering emails and phone calls to request medical documents Setting patient appointments and processing incoming patient requests as a front desk representative

THE WILSON GROUP ADMINISTRATIVE ASSISTANT Aug. 2016 – Dec. 2017 Multitasking, answering multi-line phones, emailing, faxing, sending and receiving correspondence

Data entry, mail clerk, and receptionist duties

Handling highly sensitive documents and processing or verifying the information as needed or Requested by the employer.

COMPUTER SKILLS

Typing skills: 45-50 words per minute

10 Key by touch

Experienced Windows user, Microsoft Office,Apple Macintosh Knowledge of Office Equipment, and Peripheral devices.Adobe Acrobat, EMR systems, Sales Force. PROGRAMS EFFICIENT IN

Advologics software, using Excel, Word, Docusign, Right Signature,Salesforce,DropBox.

Apple or Macintosh Computers, Windows Software (Oracle, Access, etc) Data Entry Terminal (PDT, Mainframe etc)

Desktop Publishing Software (In Design, etc)

Email Software (Outlook, Microsoft etc)

Internet Browser (Internet Explorer,Safari, Windows, etc) Education

DEL MAR COLLEGE

Major: Criminal Justice

LANGUAGE -Bilingual

Fluent in English and Spanish

TEXAS HIGH SCHOOL DIPLOMA

Robstown High School

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