HR Operations & Data Analytics Specialist

Samia Baig

Franklin Park, NJ 609-***-**** *****.******@*****.*** linkedin.com/in/samia-baig

Summary

Analytical and detail-oriented HR associate with five years of experience supporting HR operations and benefits data for multinational organizations. Excellent ability to manage employee lifecycle processes, resolve complex HR inquiries, and generate data driven insights to improve HR services. Recognized for maintaining confidentiality, ensuring compliance, and delivering employee support across diverse workforces.

Technical Skills

SAP SuccessFactors ADP Workday Prism Business Objects PowerBI Viser Tableau

Professional Experience

Novo Nordisk, Ask HR Coordinator March ‘24 - December ‘25

●Managed employee inquiries through the ServiceNow system, ensuring timely documentation and resolution within established SLAs

●Analyzed HR service metrics including employee inquiries, survey responses, and call volume to identify trends and process improvements

●Maintained comprehensive knowledge of HR functions (benefits, payroll, talent acquisition, ER, Etc.) to resolve inquiries with minimal escalation

●Served as the escalation for vendor credentialing and personal information updates as a liaison in coordination with Global Business Services team

●Served as designated point of contact for I-9 verification, internal candidate eligibility, benefit enrollment registration, leave administration, payroll inquiries, HBDI administration, and returned mail processing

PVH Corp, Human Resource Representative November ‘23 – February ‘24

●First point of contact for 5,000+ employees through Service Now ticketing system resolving inquiries and processing HR transactions

●Conducted weekly and monthly data audit reports for new hires, terminations, time off balance, requisitions, and organizational charts

●Processed employee lifecycle transactions in Workday including job changes, transfers, and organizational updates

●Facilitated new hire onboarding presentation, conducted open enrollment, ensured system access for new hires and I-9 verification

●Ensured all employee documentation was uploaded and maintained in cloud-based recordkeeping systems

●Cross trained with benefits and payroll teams to ensure global SLAs are met

L’Oreal, Assistant Manager, Human Resource July ‘22 – July ‘23

●Facilitated workflows using SAP Successfactors to support 200+ employees as the first point of contact

●Generated and analyzed HR reports using Business Objects and Excel to show trends of headcount, new hires, turnover, and DEI goals

●Managed full-cycle recruitment; candidate sourcing (Avature), interview scheduling and background checks (HireRight)

●Partnered with HRBPs and leaders conducting performance reviews, compensation and workforce planning and internal movement

●Conducted employee relations investigations, implemented Performance Improvement Plan if needed, and held exit interviews

●Coordinated company Summer Internship Program including mentor assignments and organizing networking events

●Assigned and monitored employee trainings to foster career development using SAP Learning Management System

●Registered new hires in ADP system and resolved any conflicts approving biweekly and monthly payroll

●Ensured compliance with federal and state labor laws and internal HR policies

GAF, Human Resource Associate / Assistant General Manager Sep ‘21 – June ‘22

●Supported HR operations for 500+ manufacturing employees, managing payroll, benefits, recruitment and other tasks

●Collectively worked with labor unions on collective bargaining (wages, seniority scales, promotions, benefits)

●Facilitated grievance meetings with the union representatives, managing complaint intake, conflict resolution and documentation

●Organized employee engagement listening circles to present Pulse results and gather feedback to improve company initiatives

●Designed and implemented a training program for the Recruiting Coordinator role, streamlining onboarding using Workday

●Analyzed workforce data reports to forecast staffing needs to support operational demands

●Standardized new hire onboarding, training documentation, and safety protocols through centralized data management

●Coordinated with hiring managers to scheduled interviews with candidates

●Generated offer letters, incentive packages, commission structures, and relocation packages for domestic and international hires in Workday

●Managed pre-employment screening processes, including background checks and drug screenings using Workday and HireRight

Education

Rutgers University, School of Management and Labor Relations Sep ‘17 – Dec ‘20

B.S. in Human Resource Management, B.A. in Labor Studies & Employee Relations GPA: 3.92

Certification

SAP Certified Application Associate - SAP SuccessFactors Learning Management

SHRM - CP (In Progress)

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