Crisis Support and Client Services Supervisor

Jen Meadows

Evansville, IN ***** +1-812-***-**** ************@*****.***

Willing to relocate: Anywhere

Work Experience

House Manager/Supervisor

Apex Behavioral Services Evansville, IN

January 2024 to Present

https://1drv.ms/w/s!Al3l1WcljAeimx_5v-ly1jyot0pb

1. Have a good reputation for being a Supervisor.

2. Have an established and caring relationship with clients 3. Excellent service with accomplishing tasks.

Crisis Worker

Albion Fellows Bacon Center Evansville, IN

October 2022 to June 2023

I’m a Special Services Navigator who answers crisis calls, deals with the mail, puts clients in Client Track, puts Intake folders together, and deals with the Floorplan and Nightly Census. I also do Intakes for new shelter guests. I also go on Crisis Runs when the hospital calls and they have a patient that wants an Advocate. I’ve had the following training: Core 40 Sexual Assault Victim Advocate Training, Anti-Bullying, Sexual Harassment, Crisis Intervention, Advocacy, Assessing Victim Needs, Basic Communication Skills, Conflict Management and Negotiation, Problem Solving, Referrals, Child Abuse, Human Trafficking, Intimate Partner Violence, Sexual Assault, Trauma Informed Care, Victims with Mental Health Issues, Victims with Substance Abuse Issues

Special Service Navigator

Albion Fellows Bacon Center Evansville, IN

October 2022 to June 2023

I was a listening ear for clients that had suffered from Domestic Violence. I helped them with resources for Medicaid, food stamps, housing, assistance with utilities, furnishings for their new home, basic necessities, finding a Doctor etc. Education

CNA (Certificate CNA)

Ivy Tech Community College Evansville, IN

Nursing (Some college)

Ivy Tech Community College Evansville, IN

August 2019 to December 2019

High school diploma or GED

Skills

Electronic health records (EHR) management Cleaning Assisting with ADLs Client relationship development Appointment scheduling Microsoft Teams Call center agent experience HIPAA Clinical documentation Technical Proficiency Healthcare team management Typing - Average typing speed (1-60 WPM) Home & community care experience Mental health and behavioral care Patient personal care assistance Experience with individuals with neurodevelopmental disorders Customer service video conferencing Client services Working with geriatric patients Microsoft Outlook Psychological trauma assessments Group home experience Windows Community resource coordination Progress documentation Care plan development Maintaining patient confidentiality Office experience Direct support FOCUS Ethical conduct Conflict management Phone communication Scanning Computer skills Critical thinking Program management Law office Companionship support Overseeing training Leadership Customer service Trauma- informed care State healthcare regulations Customer service manager experience Working with individuals with mental health conditions Crisis management Basic math Epic Geriatrics Patient advocacy Record keeping Data entry - Data entry experience (Less than 1 year) Long-term care facility experience Administrative experience within healthcare Resident's rights Integrity Long term care experience Medical terminology Customer issue escalation Data collection Experience with children Caregiving Preventive health (patient care) Patience Crisis intervention Management Supervising experience Home health Suicide risk assessment Patient education Writing skills Zoom Working with people with disabilities Phone customer support Intake Mobile devices English Communication skills Computer literacy Phone etiquette Home & community care Patient care Individual consumer customer service Case management Team management Flexibility Dependability Customer support experience within government industry Staffing management Task prioritization Filing Phone answering Achieving HIPAA compliance Research Fundraising Ethernet Time management Senior care Clerical experience In-person customer service Serving Crisis counselor experience - Crisis counseling experience (1–2 years) Decision making Microsoft Office Client interaction via phone calls Patient service Patient assessment End- of-life care Documentation review Microsoft Word Microsoft Excel Working with people with developmental disabilities Experience with individuals with cognitive disabilities Customer support

- Customer support experience (1–2 years) Meal preparation Intellectual disabilities support Patient interaction Personnel records management Grammar Experience Staff training Administrative experience - Administrative experience (1–2 years) Continuous improvement Crisis intervention counseling Driving First aid Healthcare compliance Report writing Teamwork Direct patient care in social services case management Computer operation Organizational skills Languages

American Sign Language

English

Certifications and Licenses

Driver's License

CPR Certification

State Tested Nursing Assistant

BLS Certification

CNA License

December 2019 to December 2024

CPR Certified

CNA

December 2019 to December 2022

First Aid Certification

Additional Information

Authorized to work in the US for any employer

Volunteer Opportunities:

Evansville Christian Life Center: volunteered at the "baby store" they had for the parents. The parents would attend parenting classes and earn baby bucks and could spend them in the store for baby necessities. I homeschooled my children and we would clean the office and the baby store weekly. Then for lunch we would eat in the soup kitchen and talk to the homeless.

Doulas Family Services: I worked here for a short time and also volunteered on the Committee for fundraising. I also learned how to fingerprint people for all kinds of different reasons. The fundraising Committee came up with an idea where we would ask various people who owned businesses in the community to cook their favorite dish and we would sell tickets for the event and have a silent auction as well because Doulas was State funded. The Fundraiser was quite successful. I enjoyed this experience because of getting to meet new people and meet business owners.

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