Payroll Specialist with Multilingual Support
Resume:
?BETHSAIDA Sylvestre
Payroll Specialist
*************@*****.***
objective
Motivated and detail-oriented professional with extensive experience in payroll management, customer service, and compliance. Seeking a challenging role in a call center or claims environment where I can leverage my problem-solving skills, technical proficiency, and ability to adapt to new systems to deliver exceptional service and operational efficiency.
PROFESSIONAL SUMMARY
Resourceful and results-oriented professional with extensive experience in payroll management, customer service, and team leadership. Proven ability to adapt quickly to new systems and processes, ensuring operational efficiency and regulatory compliance. Fluent in English, French, and Haitian Creole, with strong problem-solving skills and a commitment to excellence. Seeking to leverage my skills and experience in a call center claims role.
skills
? Resolved complex customer inquiries efficiently, demonstrating strong interpersonal and problem-solving skills.
? Worked cross-functionally with departments to enhance service delivery and streamline operations.
Key Achievements:
? Reduced transaction discrepancies by 20% through targeted training and process improvements.
? Recognized for exceptional customer service and leadership abilities.
Education
Experience
Payroll Specialist
Moffit Cancer Center,
Tampa, Florida July 2017 ? Present
? Process high-volume payroll data with accuracy, ensuring timely and error-free employee compensation.
? Address and resolve payroll inquiries promptly, demonstrating exceptional communication and problem-solving skills.
? Ensure compliance with payroll regulations and company policies, applying a strong understanding of guidelines.
? Collaborate with HR, finance, and IT departments to streamline payroll processes and resolve complex issues.
? Adapt quickly to changes in payroll software and procedures, maintaining seamless workflow transitions.
Key Achievements:
? Consistently met 100% compliance with payroll deadlines.
? Improved payroll workflows, reducing processing time by 15%.
? Problem-Solving: Experienced in resolving payroll discrepancies and financial issues.
? Technical Proficiency: Skilled in adapting to new payroll systems and optimizing workflows.
Lead Teller
Loomis Armored,
Tampa, Florida March 2013 ? July 2017
? Supervised daily operations and managed a team of tellers to ensure accuracy and efficiency in financial transactions.
? Conducted audits to ensure compliance with security protocols and cash handling accuracy.
? Trained and mentored team members, improving team
Customer Service: Proven ability to address and resolve customer concerns effectively.
Career Progression
education
High School Diploma
Blanche Eli High School
May 2017
Associate of Arts in Business Administration Hillsborough Community College
Graduated with a high GPA.
December 2020
Awarded a Certificate for Business Specialist, Business Management, And Honored member of Phi Theta Rappa
Key Skills
Fluent in English, French, and Haitian Creole.
Proficient with Microsoft Software
Accurate and efficient money handling
Multitasking and time management skills
Contact this candidate