Virtual Office Assistant with 5+ Years' Experience

JUDITH T. JIMENEZ

New York, NY ***** 646-***-**** ****************@******.***

EDUCATION

LEHMAN COLLEGE

Bachelor of Arts Major - Latin American and Caribbean Studies 12/ 2020 BRONX COMMUNITY COLLEGE/CUNY

Associate in Applied Sciences Major - Business Management 12/ 2018 INTERNSHIP

Soho Health NY

Front Desk Receptionist 09/16-11/16

§ Assisted with patient medical questions over the phone and in person

§ Greeted patients upon arrival, sign them in, and obtain insurance data

§ Scheduled appointments for new and existing patients over the phone and in person WORK EXPERIENCE

MCC Theater

Usher 09/16/20- present

§ Scanned customers tickets to off Broadway showtime

§ Guided customers to assigned seats

Box office

§ Interacting with customers via phone calls, emails and voicemails

§ Perform ticket exchanges and subscriber benefits

§ Finalizing package handling

Lehman College IT Center

Student Aide 06/18 – 09/19

§ Assisted students, faculty, and staff with technical troubleshooting over the phone and in-person

§ Troubleshoot and resolved a range of software, hardware, and connectivity issues such as printing, CUNYfirst, Blackboard, Wi-Fi, Microsoft Outlook Bronx Community College

Computer Lab Technician 01/14 – 05/14

§ Acted as on-site resource for individual students accessing the central Apple computer

§ Provided technical assistance to students about Microsoft Office software

§ Explained to students about accessing student email account and course registration

§ Troubleshot and diagnosed problems with computers

§ Enforced procedures for computer usage and maintained records of activity and number of students

Victoria Secret

Sales Associate 03/11 – 08/12

§ Conducted cash, credit cards or automatic debit transactions

§ Performed merchandise inventories bi-monthly

§ Practiced excellent customer service skills with store patrons

§ Staged local store merchandise analyses to locate products requested by customers

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